ABOUT BIG SKY ENGINEERING
Big Sky Engineering designs and builds custom automation systems for clients across a range of industries. Our equipment runs in our customers’ plants for years, which means service is not an afterthought; it is how we keep customers productive and how we earn the next project.
THE ROLE
We are hiring a Service Coordinator to be the internal point of contact for parts and service requests after a machine ships. You will triage incoming service calls, scope and quote spare parts and on-site service work, and keep the queue moving so customers get clear answers and fast turnaround.
This is a focused, individual-contributor role. Your job is to take a vague “it’s making a noise” phone call and turn it into a clear scope, a fair quote, and a scheduled next step, working closely with engineering, purchasing, and the field team to get it done.
WHAT YOU’LL OWN
Service Triage
• Be the first point of contact for incoming service calls and emails from customers.
• Gather the right information up front: ask good questions, review machine history, and determine whether the issue is a quick fix, a parts order, or a site visit.
• Prioritize by urgency and impact: a downed production line gets a different response than a routine preventive maintenance (PM) request.
• Set clear expectations with the customer on next steps, timing, and cost, and route the work to the right internal team.
Quoting: Spare Parts
• Handle incoming spare parts requests: identify the right part, confirm availability, and quote pricing and lead time.
• Work with purchasing and engineering when a part needs to be sourced, substituted, or identified from an older build.
• Flag recurring parts demand so critical items can be kept on the shelf.
Quoting: On-Site Service Visits
• Scope and quote on-site service visits, including travel, labor, and any parts required.
• Coordinate with engineering and the field team so the quoted scope matches what can actually be executed.
• Follow up on open quotes and convert approved ones into scheduled work.
Coordination & Records
• Coordinate parts availability, technician scheduling, and shop resources for service work with purchasing and production.
• Pull in engineering when a service issue points to a deeper problem, and pass field learnings back to the team.
• Make sure service work is documented and handed to finance for accurate, on-time billing.
• Keep clean records of service activity: work orders, quotes, service reports, parts movement, and customer communications.
WHAT WE’RE LOOKING FOR
Required
• Experience: 3+ years in a service coordination, parts, field service, or technical support role, ideally in custom automation, industrial equipment, or a related manufacturing field.
• Technical fluency: comfortable reading mechanical and electrical drawings, talking through a control system over the phone, and helping diagnose issues without being on-site.
• Quoting ability: able to scope parts and service work and put together an accurate quote for labor, travel, and materials.
• Customer presence: you can handle a frustrated customer on a bad day and leave them feeling taken care of. Strong written and verbal communication.
• Organization: you can juggle a triage queue and an open-quote list without anything falling through the cracks.
Nice to Have
• Associate or bachelor’s degree in Engineering, Industrial Technology, Business, or a related field. Equivalent hands-on experience is fully acceptable.
• Experience with ERP systems and service management software.
• Background with PLCs, motion control, pneumatics, or robotics.
WHY THIS ROLE
• Clear focus. A defined scope, triage and quoting, without the distractions of managing people or chasing sales targets.
• Direct impact. Your quotes and your responsiveness keep customers productive and keep them coming back.
• A team that builds interesting things. Custom automation means no two days look the same.
COMPENSATION & BENEFITS
• Competitive salary, commensurate with experience
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development and training budget
• On-site role in Verona, WI.
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