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Field Service Technician (sunnyvale)
Culinary Sciences Inc.
compensation:
$25 to $30 per hour
employment type:
full-time
experience level:
entry level
job title:
Field Service Technician
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Job Description: Field Service Technician/Engineer
Company: Culinary Sciences Inc
Location: Northern CA (Bay Area, Napa, Sacramento) or Phoenix, AZ metro areas
Reports to: VP Engineering
About Us:
Culinary Sciences Inc. is a leading provider of Rapid Chilling and Food Treatment systems for the commercial food processing industry. We are committed to delivering high-quality, innovative solutions and exceptional customer service.
Job Summary:
The Field Service Technician/Engineer will be responsible for providing on-site installation, maintenance, troubleshooting, and repair of our food equipment at customer locations. This role requires a strong technical aptitude, excellent problem-solving skills, good customer communications skills and the ability to work independently. We are seeking a skilled and proactive Field Service Technician with experience in electro-mechanical capital equipment. Vacuum knowledge, HVAC knowledge and/or food industry knowledge a plus but not mandatory.
Responsibilities:
In the Field:
• Installation, Maintenance, and Repair:
o Perform on-site installation, commissioning, preventative maintenance, and “tool down” repairs of our rapid chill equipment
o Diagnose and troubleshoot mechanical, electrical, and control system issues.
o Perform equipment inspections and generate detailed service reports.
o Ensure equipment operates according to specifications and safety standards.
• Customer Service and Support:
o Provide exceptional customer service and technical support to clients.
o Train customers on equipment operation and maintenance procedures.
o Respond to customer inquiries and resolve technical issues in a timely and professional manner.
o Build and maintain strong customer relationships.
o Look for opportunities in system design or maintenance procedures that can improve tool quality and the customer experience, and communicate findings to Engineering and other groups in the company.
• Inventory Management:
o Maintain accurate inventory of spare parts and tools.
o Order and manage parts as needed for service calls and projects.
General:
• Safety Compliance:
o Adhere to all safety regulations and company policies.
o Promote a safe working environment for yourself and others.
• Reporting:
o Complete accurate and timely service reports, expense reports, and other required documentation.
Qualifications:
• Associates degree or equivalent technical certification in Mechanical Technology, Electrical Technology, Mechatronics, HVACR, or a related field preferred.
• Experience or desire to learn field service or engineering within any automated equipment industry, preferably food processing equipment or semiconductor equipment
• Strong mechanical and electrical troubleshooting skills.
• Proficiency in reading and interpreting electrical schematics and mechanical drawings.
• Hands-on experience with industrial process equipment; food processing, packaging, or commercial kitchen equipment is a plus.
• Excellent problem-solving and analytical skills.
• This can be an entry level role, but 3-5 years experience preferred.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Valid driver's license and ability to travel extensively (Nationwide).
• Ability to lift and move heavy equipment or work on a ladder for brief periods of time.
• Knowledge of food safety regulations is a plus.
Preferred Skills:
• Experience with PLC programming and troubleshooting.
• Knowledge of sanitary design principles.
• Experience with welding and fabrication is a plus but not required.
• Experience with specific food equipment types, such as ovens, fryers, packaging machines, refrigeration, or processing lines is a strong plus but not required
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.
- Principals only. Recruiters, please don't contact this job poster.