An established Santa Clara manufacturing company is seeking an experienced customer-focused CSR to assist with daily operations. Initially a part-time opportunity with full-time potential. Flexibility on daily hours and scheduled days open for discussion. Please review job functions below and submit your resume for immediate consideration.
Job functions:
• Maintain customer interaction
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication with the customers
• Work closely with the sales team
• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Assist with placement of orders, RMA’s
• Prepare periodic reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
Requirements:
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Proficient with Excel and MS Office
Principals only. Recruiters, please don't contact this job poster.