Position: Assistant Manager
Location:
Mr. Pickle’s Sandwich Shop
1075 Olive St., San Luis Obispo, CA. 93405
Job Description
Reports to: General Manager(s)
Job Summary: Lead all functions of Mr. Pickle’s Sandwich Shop to support restaurant success. Provide exceptional customer service and high-quality food while creating positive experiences for customers and team members. Set a professional, energetic example, uphold world-class sandwich standards, and take ownership of maintaining a clean, organized shop.
Duties and Responsibilities:
• Perform food preparation, leadership, and operational duties.
• Supervise approximately 3 to 8 employees.
o Assign work, oversee staff, and evaluate performance.
o Provide the General Manager with staff performance feedback.
• Train new employees on the job.
• Delegate and oversee the receipt of food and supplies.
• Manage and follow shop procedures to minimize losses from waste and theft.
• Participate actively in food preparation and customer service.
• Supervise staff during food preparation and customer service.
o Help greet customers, take orders, and process payments.
o Help assemble orders and verify their accuracy and completeness.
o Ensure every customer receives world-class service.
• Bring positive energy and strong leadership to the shop floor.
• Lead and participate in daily shop preparation.
o Complete opening procedures, slice sandwich ingredients, and bake bread and cookies.
• Complete end-of-day POS and closing procedures accurately.
• Follow all Mr. Pickle’s systems and procedures with complete integrity and accuracy.
• Maintain accurate cash drawers and POS transaction records throughout each shift.
• Audit shifts for accuracy and completeness.
• Direct deep cleaning and maintenance of the shop and its equipment.
• Maintain a professional appearance in accordance with Mr. Pickle’s standards.
• Approach all assignments with a positive, enthusiastic attitude.
• Perform other related duties as assigned.
Knowledge, Skills, and Abilities:
• Demonstrated leadership experience.
• Hold or obtain all certifications required for restaurant management.
• Read, write, and communicate effectively in English.
• Perform bending, reaching, stooping, climbing, repetitive motions, and cognitive tasks, and remain standing or moving throughout the workday.
• Lift up to 50 pounds.
• Have the stamina to work 40 hours per week.
Special Requirements:
• Be available to work weekends, holidays, and occasional overtime as business needs require.
• Set priorities, work independently, and achieve business objectives with minimal supervision.
• Address and resolve customer concerns effectively.
• Address and resolve employee issues effectively.
• Use a personal computer and common software, including Microsoft Word and Excel.
• Work effectively in a fast-paced, high-volume environment.
Principals only. Recruiters, please don't contact this job poster.