Dependable RMA administrator with 15 years of experience processing high-volume returns, troubleshooting product issues, creating workflows, excellent time management, communication and problem-solving skills.
CORE SKILLS
• Reverse Logistics/RMA processing
• Returns inspection/Troubleshooting
• Inventory Control
• ERP/WMS Systems (Netsuite)
• Quality Control Documentation
• Root-Cause Reporting
• Repackaging & Refurbishment Processes
• Customer/Dealer Support
• Shipping and Receiving
• Cycle Counting & Tracking
• Excel/Word/Outlook/Power
PROFESSIONAL EXPERIENCE
ATLONA/PANDUIT INC. San Jose, CA 2010 – 2025
RMA Manager
- RMA processing consisting of warranty returns, Advance replacements, Stock Rotations, and Service orders
- Vendor Coordination
- Inventory Management
- Shipping and receiving
- Process documentation for RMA department for ISO 9001 certification process.
- Cross-functional collaboration with Accounting, Quality Control, Sales, and Tech Support to resolve issues and prevent repeat failures.
- Cross trained in Support, Shipping/receiving, Invoicing, Order entry, and Logistics
SILICON VALLEY LAND SURVEYING, INC. San Jose, CA 2007 to 2010
Network Administrator/Office Assistant
- Manage & maintenance for all office equipment
- Designed, maintained and administered company website
- Repair and maintenance of large format printers
- Administer daily operations of Exchange, Active Directory & VPN connections
EDUCATION AND ADDITIONAL TRAINING
COMPUTER TRAINING ACADEMY, San Jose, CA
Network Administration/MCSE PREP and LAN construction