job title:Relief Night Auditor - Friday/Saturday 10pm-6am
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The Holiday Inn Express, a 2025 IHG Torchbearer award winner, is seeking a part-time Relief Night Auditor who will work 10pm - 6am, Friday and Saturday nights. The relief Night Auditor/Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, maintenance staff, and management to fulfill guest requirements. In addition, Agent’s may provide guests with access to hotel services. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction.
This position is also in charge of closing out current day, process all charges, review agents paperwork, correct any errors that are found, so accuracy and thoroughness is very important, open new day records, answer telephone calls, and make future reservations. Candidate is to have pleasant personality while interacting with staff and guests. Candidates must be remain alert and awake during this shift, as safety and security of the property and guests are paramount.
This position pays $21.00 per hour and offers paid sick time, holiday pay (when wroking), Holiday Inn worldwide discounts, 401k plan with matching after one year.
Go to our website at www.renesonhotels.com to apply.
Principals only. Recruiters, please don't contact this job poster.