We are looking for a customer-oriented service representative. An Customer Service Representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Experience in commercial cleaning is preferred. A portion of the position is driving to customers locations and doing physical inspections. Other duties include making phone calls to customers and setting up sales appointments obtained from our lead sources. After being trained you will be meeting with potential customers to obtain new business. There is a commission for every new signed account. People skills are a must.
Responsibilities
Customer Service Representative will go to clients location and inspect accounts. Company car and laptop is provided
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Skills
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Type: Full-time
Benefits:
Paid time off
Work Location: In person
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