job title:Part-Time Case Coordinator — Healthcare Complaints
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Seeking an organized, dependable person to coordinate three California Department of Public Health (CDPH) matters and ten Medical Board of California (MBC) matters concerning elder abuse with death causation. The CDPH matters have been assigned to an investigator.
We need someone who can take ownership of tracking these matters, following up professionally, organizing correspondence, and making sure requests and deadlines receive timely attention.
Responsibilities
- Maintain a master tracker of complaint numbers, agency contacts, status, deadlines, and next steps.
- Follow up with investigators and agency staff by telephone and email.
- Attend agency meetings via Zoom, take notes and send out minutes/
- Prepare clear, concise correspondence for our review.
- Coordinate requested records and supporting documents, and confirm receipt.
- Keep an accurate log of communications and outstanding requests.
- Flag unanswered questions, delays, and approaching deadlines.
Ideal background
Experience in legal-office administration, patient advocacy, healthcare administration, insurance claims, or regulatory complaints would be helpful. Strong writing, attention to detail, discretion, and consistent follow-through are essential.
You should be comfortable working with detailed records, learning the history of each matter, and communicating courteously and persistently with government agencies. This is an administrative coordination role; a law degree is not required.
Arrangement
Part-time, ongoing, remote work, with availability for calls during California business hours. Paid hourly, with an initial paid trial assignment. Confidentiality is required.
This is meaningful work for someone who cares about patient safety and accountability and takes pride in keeping complex matters organized and moving forward.
To apply, please send:
- A résumé or brief summary of relevant experience.
- Your requested hourly rate and weekly availability.
- A short example of work where you managed multiple matters or followed up with an agency.
- A brief writing sample with confidential information removed.
Please describe your experience in your reply rather than sending only a résumé.
Principals only. Recruiters, please don't contact this job poster.
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