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Operations & Team Support Specialist (Middleton)
Happy House Madison LLC
6801 University Ave Suite 150
compensation:
$22 per hour plus Quarterly Bonuses
employment type:
full-time
experience level:
entry level
job title:
Operations & Team Support Specialist
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Compensation: $22.00 per hour + Quarterly KPI Bonus ($500–$1,000)
About the Role
Happy House is not a sit-back-and-relax workplace. We hold high expectations for our team, and this role requires someone who thrives under pressure, communicates with urgency, and takes pride in solving daily operational puzzles.
As Field & Administrative Coordinator, you are the operational engine connecting our clients, office, and cleaning technicians. You will manage the dispatch schedule, answer client messages and phone calls, and handle technician requests while they are in the field. It’s fast paced, requires attention to detail, and the ability to task switch while prioritizing responsibilities accordingly.
Core Responsibilities
Connect Field & Office: Act as the primary support line for cleaning technicians, handling scheduling adjustments, route changes, and real-time field questions.
Drive Administrative Order: Manage daily records, optimize operational systems, and maintain precise data accuracy across platforms.
Elevate Client Experience: Manage client communication and follow-ups with speed, warmth, and professional authority.
Process Optimization: Proactively identify bottlenecks in daily operations and implement systems to eliminate recurring problems.
Who Thrives Here
Resilient Under Pressure: You stay calm, organized, and focused when schedules shift or unexpected field issues arise.
Proactive Owner: You solve problems before being asked and refuse to let details drop.
Clear Communicator: You communicate quickly, directly, and respectfully with both clients and staff.
Why It Matters
Great service doesn’t happen by accident. You create the structure and support that allow our field teams to succeed and Happy House to grow.
Our Culture
Happy House Cleaning’s culture is our mission, vision, and values in action.
Mantra – ‘A.I.M. 4 BETTER’
Autonomy: Encourage initiative, ownership, and problem-solving
Integrity: Hold ourselves accountable to high standards
Meaning: Take pride in our profession and the work we do
How to Apply
Please submit both a resume and cover letter to: careers@happyhousemadison.com
- Principals only. Recruiters, please don't contact this job poster.