We are seeking a friendly, dependable, and customer-focused Front Desk Agent to provide an exceptional experience for our hotel guests.
**Key Responsibilities**
* Welcome guests and complete check-in and checkout procedures.
* Make and confirm reservations.
* Process payments, deposits, room charges, and nightly audits.
* Answer questions and provide recommendations about hotel services and local attractions.
* Respond promptly to guest requests, concerns, and complaints.
* Coordinate with housekeeping and maintenance regarding room status and service needs.
* Maintain accurate guest accounts and hotel records.
* Keep the lobby and front desk areas clean and well stocked.
* Perform additional duties assigned by the manager on duty.
**Qualifications**
* Excellent communication and customer-service skills.
* Strong organization, time management, and problem-solving abilities.
* Ability to work independently and handle multiple priorities.
* Comfortable using computers, email, and hotel management systems.
* Previous hotel or customer-service experience is preferred.
**Physical Requirements**
* Ability to stand and walk throughout the shift.
* Ability to bend, kneel, reach, and lift up to 25 pounds without assistance.
* Ability to communicate effectively with guests and coworkers.
Reasonable accommodations may be provided to qualified individuals with disabilities.
Principals only. Recruiters, please don't contact this job poster.