Entertainment Supervisor

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Job Title:  Entertainment Supervisor

Employment Type:

Compensation:

Location:

Work Environment: 

This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions 

Schedule: 

This role requires   scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs. 

The Impact You’ll Make: 

As an Entertainment Supervisor at Great Wolf Lodge, you will drive engaging guest experiences and consistent show quality across resort entertainment programming and team effectiveness by leading daily operations, coaching frontline Pack Members, and enforcing service, safety, performance and operational standards, while offering hands-on leadership experience and development in a high-energy resort environment 

Great Wolf Values

• We Are One Pack – Support your team and create a welcoming environment  

• We Improve Everyday – Stay curious and look for ways to make each shift better  

• We Get It Done with Care – Take pride in your work and follow through 

Leading the Team: 

Leadership at Great Wolf Lodge means building strong connected teams while delivering results. Our leaders are expected to demonstrate conscious leadership: 

• Foster Connection – Build trust and strong relationships 

• Cultivate a Strong Team – Develop talent and inspire performance 

• Drive Results – Focus on priorities and deliver outcomes 

Key Responsibilities: 

Enhance Guest Experience 

• Model and coach greet and guest engagement behaviors with team   
• Deliver consistent, engaging entertainment experiences that uphold our service and brand standards through strong floor leadership and team performance  
• Elevate guest satisfaction by ensuring seamless, guest-ready environments across all entertainment areas 
• Resolve guest concerns and escalations to maintain satisfaction and support a positive guest environment 
• Perform in fully costumed character role, engaging guests of all ages, including high-touch interactions such as hugs, high-fives, and photos with families, while maintaining brand character integrity 

Safety 

• Conduct walkthroughs to verify all entertainment areas are safe, properly staffed, and show ready for operation 
• Maintain a safe, compliant operating environment by upholding safety standards and team adherence 
• Identify, address and escalate safety or operational risks to protect guests, team members, and assets 
• Verify entertainment programming adheres to safety protocols and manufacturer specifications; document any deviations 
• Participate in required safety and emergency training 

Drive Accountability & Results 

• Ensure consistent execution of entertainment programming and checklists aligned with operational performance and brand standards  
• Drive team performance to achieve show quality by reinforcing expectations, communicating priorities, and maintaining operational readiness  
• Monitor and support brand standards compliance with scheduled entertainment programming 

Drive Employee Engagement  

• Support a high-performing team through daily coaching, direction, and recognition 
• Support hiring, scheduling and trainings efforts 
• Reinforce performance expectations and training, providing real-time feedback to improve team effectiveness 

Entertainment Operations 

• Support effective execution of daily and seasonal entertainment programming to ensure consistency and quality  
• Contribute to successful implementation of events, promotions, and community initiatives 
• Support across outlets as needed during peak hours, special events, guest escalations, or when managing operational issues 
• Maintain entertainment equipment and supplies 

Required Qualifications & Skills: 

• High school diploma or equivalent experience  
• Experience using Microsoft Office (Word, Excel, PowerPoint)  
• Internal hires must have demonstrated success in the Entertainment Ambassador role  
• Prior experience working with children  
• Ability to manage multiple priorities and tasks with minimal direction  
• Knowledge of event planning and coordination  
• Demonstrated skills in customer service, conflict resolution, employee engagement, retention, and team building 
• Ability to support and guide team members through effective communication and day-to-day coordination  
• Flexibility regarding scheduling based on business demands; including evenings, weekends, and Holidays 
• Successful completion of a background check and drug screening 

Preferred Qualifications: 

• At least 1 year of experience in an Entertainment Ambassador or equivalent role 
• Previous 1 year of leadership experience in a related field such as Event Planning, Theme Park, Entertainment, Dance, or Theater. 
• Charismatic and enthusiastic presence  
• Proven ability to work effectively as part of a team 

Physical Requirements: 

• Ability to lift up to 50 lbs. 
• Able to sit and/or stand for long periods of time 
• Ability to work in a loud environment with flashing lights 
• Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes 
• Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes. 

Kickstart Your Career   

Whether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack . 

Total Rewards & Benefits 

Full-Time Benefits: 

• Medical, Dental, and Vision insurance 

• Health savings account 

• Telehealth resources 

• Life insurance 

• 401K with employer match 

• Paid vacation time off 

• Paid parental leave 

• Discounts to visit Great Wolf’s 23+   locations for team members, friends, & family 
  
  

Position Closed Date:

How to Apply 

Click “Apply Now” or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website. 

After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event. 

EEO 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

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