Summary
Experienced Auto Estimator - General Manager - Technician with 25 years overseeing daily operations,
quality control, insurance negotiations for high-volume collision centers. Skilled in writing estimates, managing DRP relationships with major insurance companies, auditing repair files, and supervising teams. Proficient in payroll, bookkeeping, customer service, diagnostic troubleshooting vehicle issues, test drive vehicles after repairs, ensuring efficient workflow and exceptional repair quality.
Willing to relocate to: San Bernardino - Riverside - Highland. Authorized to work in the US for any employer
Job Objective
Estimator / MANAGER (AUTOMOTIVE SERVICE), 25 years experience
Experience
Estimator/Auditor/Technician
Collision Center, Huntington Beach, CA
April 2020 to June 2026
Audit all files for supplements and uploaded supplements and photos, improving claim accuracy and compliance. Inspected quality of repairs for outgoing vehicles and performed pre and post scans reset and clear codes, troubleshooting electrical issues and test drive vehicles ensuring safety and satisfaction.
Estimator/General Manager/Technician
The Original Haskells Auto Body, Chatsworth, CA
January 2015 to April 2020
Managed day-to-day operations of body shop, ensuring efficient workflow and high-quality service. Wrote estimates and negotiated cost of vehicle repairs with insurance adjusters, achieving favorable outcomes for clients. Audited all files for supplements and uploaded supplements and photos, improving claim accuracy and compliance. Inspected quality of repairs for outgoing vehicles and performed pre- and post-scans reset and clear codes, troubleshooting electrical issues and test drive vehicles ensuring safety and satisfaction. Handled payroll, bookkeeping, QuickBooks, and state & city tax payments, maintaining accurate financial records and compliance.
Estimator/General Manager
Ed Butts Ford Dealership Collision, La Puente, CA
May 2009 to December 2014
Served as DRP Service Writer for State Farm, eAutoclaims, Lease Plan, California Highway Patrol, LA County Sheriff's vehicles, and walk-in customer's, increasing customer retention. Uploaded supplements
and photos to streamline claims processing and reduce turnaround time. Ordered parts and supplies, maintaining optimal inventory levels for uninterrupted operations. Wrote production schedules and inspected quality of repairs for incoming and outgoing vehicles, ensuring high standards and timely delivery.
Estimator/General Manager
Mark's Collision Center, Pico Rivera, CA
May 2006 to April 2009
Acted as DRP Service Writer for multiple insurance programs, including Mercury Ins. Cars Program,
Ameriprise Ins, and Progressive Ins. Uploaded supplements and pictures to expedite insurance claims
and improve documentation accuracy. Ordered parts and supplies, supporting efficient repair operations
and minimizing delays. Wrote production schedules and inspected quality of cars going out and coming
in, ensuring customer satisfaction. Closed out files to maintain organized records and support timely billing.
Estimator/Manager/Technician
Service Auto Body, Winnetka, CA
January 2002 to April 2006
Managed day-to-day operations of body shop, optimizing workflow and team productivity. Wrote estimates and ordered parts supplies to support timely and accurate repairs. Inspected quality of cars going out and coming in, ensuring repairs met company standards. Answered phones and occasionally assisted the painter and technician, enhancing team support and customer service.
Education
Communications
3 Years at College or a Technical or Vocational School
Los Angeles City College, Los Angeles, CA