About RLX Designs
RLX Designs is a family-owned luxury design-build company rooted in generations of craftsmanship, integrity, and innovation. What began as Rico's Upholstery has grown into custom fabrication, interior construction, commercial renovation, and luxury remodeling — but our values haven't changed. We believe every space should inspire, function beautifully, and reflect the people who use it, and every client should feel they received more than they expected.
The Role
As our Front Desk Concierge, you are the first face and voice our clients, designers, and partners experience — in person, by phone, and by email. This is a true concierge role: equal parts warm hospitality, sharp organization, and genuine care for the details that make RLX feel different from a typical construction company.
It's also intentionally a growth-track role. We're specifically open to candidates who want to build toward a career in sales. You'll get structured exposure to our estimating process, proposal management, and residential and commercial sales teams — so front desk is where you start, not where you're capped.
What You'll Do
● Welcome clients, designers, vendors, and guests with the same warmth and polish we bring to every finished project.
● Own front-desk operations: phones, scheduling, mail and deliveries, and a well-kept, on-brand studio or showroom.
● Coordinate calendars and appointments for sales consultations, design meetings, and site visits.
● Support the Sales and Client Success teams with lead intake, CRM data entry, and proposal follow-up.
● Assist with light administrative and marketing tasks as needed.
● Shadow Estimating, Proposal Management, and Sales as part of a structured growth track — learning RLX's sales process and pricing philosophy from the ground up.
● Represent RLX's brand — professional, warm, confident, and relationship-driven — in every interaction.
What We're Looking For
● Experience in hospitality, concierge, front-desk, retail, or another client-facing service role (preferred, not required).
● Excellent communication — warm, professional, and solution-oriented rather than scripted or salesy.
● Highly organized, detail-oriented, and dependable; comfortable owning a front-of-house environment.
● Comfortable with everyday office and CRM software, or eager to learn.
● A genuine interest in growing into a sales or client-success role — ambition is a plus here, not a mismatch.
● Alignment with RLX's core values: Integrity, Craftsmanship, Excellence, Ownership, Innovation, Relationships, and Continuous Improvement.
Growth Path
High performers in this role have a clear runway toward Residential or Commercial Sales, Client Success, or Estimating as RLX grows toward its 2027 goals. We'll work with you on a milestone-based track — measurable, mentored, and tied to real opportunity, not just a vague promise of "room to grow."
Principals only. Recruiters, please don't contact this job poster.