Apollo Roofing Company is seeking an experienced Lead Operations Manager to take full ownership of our inbound lead management, booking performance, and dispatch operations.
This is NOT a Digital Marketing, SEO, Social Media, or traditional Call Center Manager position.
Key Responsibilities
* Manage and enforce rapid response times for every incoming lead.
* Lead and supervise our dispatch and appointment-setting team.
* Ensure consistent follow-ups, accurate lead categorization, and zero neglected leads.
* Track every lead source from initial inquiry through appointment, sale, and revenue.
* Monitor conversion rates, cost per lead, cost per appointment, and team performance.
* Maintain accurate CRM data, reporting, and real-time performance dashboards.
* Evaluate lead quality and platform performance, recommending budget adjustments or pauses when necessary.
* Implement, manage, and optimize GoHighLevel or comparable CRM systems.
Required Experience
* Proven management experience in Lead Operations, Lead Conversion, or Appointment Setting Operations.
* Strong background in high-volume inbound lead management and team accountability.
* Hands-on experience with CRM reporting, lead-source tracking, automation, and performance analytics.
* Ability to demonstrate measurable improvements in conversion rates and operational efficiency.
Highly Preferred: Senior leadership experience at a lead operations, appointment-setting, or dispatch organization, or within a high-volume Roofing, HVAC, Solar, or Home Improvement company.
GoHighLevel experience is a major advantage.
To Apply
Please submit your resume and briefly answer:
1. How many inbound leads and booking agents have you managed?
2. Which CRM or lead management platforms have you used, including GoHighLevel
3. What conversion metrics were you responsible for, and what measurable improvements did you achieve?
We’re looking for someone who owns the numbers, leads the team, and turns paid leads into measurable business results.
How to Apply :
Respond to this email with your resume and then contact :
Jennifer Permit Manager, at (925) 329‑1896 to apply or request an interview.
Principals only. Recruiters, please don't contact this job poster.