Established security and locksmith company is looking for a reliable, tech-savvy team member to join our Wakefield office. You will handle inbound calls, coordinate field technicians, and help manage customer accounts in a fast-paced, steady environment.
What You’ll Be Doing
Answering incoming service calls and obtaining job details from residential and commercial clients
Dispatching technicians efficiently across service routes
Managing client accounts, basic billing, and job updates in our software
Posting basic updates across company social media channels
General administrative tasks and daily office organization
What We’re Looking For
Strong PC skills and solid comfort navigating computer software
Hands-on experience using Google Workspace
Basic familiarity with business social media platforms
Great multitasking skills and an ability to stay organized when phones get busy
Excellent phone etiquette, clear communication, and customer-first attitude
Reliable transportation to our Wakefield office
Location: Wakefield, MA
Full-time in-office, with the opportunity for partial work-from-home after full training and proven independence.
Principals only. Recruiters, please don't contact this job poster.