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Virtual Assistant for Customer Service & E-Commerce (Los Angeles)
education completed:
bachelors
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I’ve supported stores, e-commerce brands and online sellers across platforms like Shopify, Amazon, Etsy, etc. and I know how to represent your brand voice professionally in every interaction.
Services I Offer
Customer Service
• Email and help desk ticket management (Zendesk, Gorgias, Freshdesk, Help Scout)
• Live chat support
• Phone support / call handling
• Order status inquiries and updates
• Returns, refunds, and exchange processing
• Complaint resolution and de-escalation
• FAQ and canned response creation
• Customer follow-ups and satisfaction check-ins
• Reviewing and responding to product reviews
• Multi-channel support (email, chat, social DMs, marketplace messages)
E-Commerce Store Support
• Order processing and fulfillment coordination
• Inventory tracking and stock updates
• Product listing creation and optimization (titles, descriptions, tags)
• Product photo uploads and basic image editing
• Pricing updates and promotions setup
• Platform management: Shopify, WooCommerce, Amazon Seller Central, Etsy, eBay
• Marketplace message monitoring (Amazon, Etsy, eBay buyer messages)
• Shipping label creation and tracking updates
• Return/refund processing within store systems
• Abandoned cart follow-up
• Basic store audits (broken links, out-of-stock items, pricing errors)
Order & Data Management
• Order entry and data tracking (spreadsheets, CRM)
• Sales and inventory reporting
• Vendor and supplier communication
• Dispute and chargeback documentation support
• Customer database management/CRM updates
Marketing & Engagement Support
• Social media DM/comment monitoring and response
• Email marketing support (Klaviyo, Mailchimp — campaign scheduling, list management)
• Discount code and promotion setup
• Basic content scheduling for product launches/sales
(Don’t see what you need listed? Ask — happy to discuss custom tasks specific to your store or platform!)
Why Work With Me?
• Fast response times critical for customer satisfaction ratings and platform metrics
• Comfortable with major help desk, e-commerce, and marketplace platforms
• Friendly, professional communication that reflects your brand tone
• Calm and solutions-focused when handling difficult customers
• Detail-oriented with orders, refunds, and inventory accuracy
• Flexible packages that scale with your order volume or seasonal spikes (holidays, sales events)
Let’s Connect!
Ready to keep your customers happy and your store running smoothly? Reach out and let’s talk about your business.
- OK for recruiters to contact this poster.