Detail-oriented and versatile Virtual Assistant with over 7 years of administrative and operational experience. Proven track record in managing complex schedules, handling high-volume email and document workflows, and delivering top-tier administrative support. Highly skilled in calendar management, client liaison, precise data entry, and executive-level logistics. Tech-savvy communicator proficient in streamlining processes, maintaining strict confidentiality, and prioritizing tasks in fast-paced environments.
Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), Multi-line Communication Systems, Database Management
PROFESSIONAL EXPERIENCE
In-Home Supportive Services (IHSS)| San Francisco, CA | 03/2024 – 06/2026
* Managed comprehensive daily logistics, medical scheduling, and care coordination.
* Served as primary remote/virtual liaison between client and medical professionals, ensuring accurate follow-ups and appointment scheduling.
* Maintained meticulous daily logs, medical records, and compliance tracking with exceptional organization.
Services Specialist
EPIQ| San Francisco, CA |
05/2015 – 04/2020
* Delivered high-touch administrative support and client communications in a fast-paced corporate setting.
* Managed high-volume document production, digital correspondence, and printing requests with strict attention to quality control and confidentiality.
* Handled professional reception coverage, answering multi-line phone systems, and routing client inquiries efficiently.
* Overseen daily incoming/outgoing mailroom operations, inventory, and package tracking.
Plant Administrator / Data Operations
eCullet, Inc.| San Leandro, CA | 03/2011 – 08/2014
* Executed full-cycle administrative and HR support duties, including payroll processing, employee file management, and data entry.
* Developed and maintained complex Excel spreadsheets to track operational metrics, inventory, and critical logistics data.
* Processed and submitted sensitive onboarding, termination, and compliance paperwork to corporate headquarters.
Customer Service & Operations Supervisor
KMart| Redwood City, CA | 11/2008 – 01/2010
* Supervised and mentored staff members, assigning daily operational tasks and managing shift schedules.
* Handled complex customer inquiries, phone communications, register reconciliations, and secure financial records.
EDUCATION
Associate of Arts (A.A.) in Behavioral Sciences & Psychology
City College of San Francisco (CCSF)* | San Francisco, CA
2025
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