job title:Customer Service/ Order Processing Coordinator
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We are seeking a detail-oriented and customer-focused Customer Service / Order Processing Coordinator to join our growing team in Van Nuys. This position is ideal for a candidate with 1-2 years of customer service experience in a wholesale, distribution, or manufacturing environment who thrives in a fast-paced office setting and enjoys supporting both customers and internal teams.
Key Responsibilities
Enter and process customer orders accurately in the ERP system.
Serve as a knowledgeable resource for customers regarding products, order status, and company services.
Process and negotiate Return Merchandise Authorizations (RMAs).
Oversee contract execution, purchase order management, and delivery confirmations.
Coordinate with warehouse personnel and internal departments to ensure timely order fulfillment.
Troubleshoot customer concerns and provide effective solutions within established timelines.
Handle inbound and outbound customer communications via phone and email.
Generate and process customer invoices accurately and promptly.
Maintain organized filing systems and perform general administrative duties.
Support management with special projects and continuous process improvement initiatives.
Help ensure overall office efficiency and operational excellence.
Benefits of the Opportunity
Competitive pay at $25.00 per hour
Stable Monday-Friday schedule
Collaborative team environment
Opportunity for long-term employment and career growth through direct hire placement
Qualifications Required
1-2 years of customer service experience in a wholesale, distribution, logistics, or related environment.
Experience with order processing and data entry.
Strong Microsoft Office skills, including Outlook, Word, and Excel.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Basic accounting knowledge, including invoicing and related administrative functions.
Reliable, punctual, and professional.
Principals only. Recruiters, please don't contact this job poster.