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Administrative Intake Specialist – Homeless Services Center (Tucson)
A&M Personnel Services, Ltd.
compensation:
$19.97
employment type:
full-time
experience level:
mid level
job title:
Administrative
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Pay Rate: $19.97 per hour
Work Schedule: Tuesday – Saturday
Hours: 10:00 AM – 7:00 PM
Days Off: Sunday and Monday
Position Summary
The Administrative Intake Specialist is responsible for welcoming individuals seeking assistance, completing intake procedures, gathering client information, and providing administrative support to ensure individuals are connected with appropriate services and resources.
The ideal candidate will be compassionate, organized, dependable, and professional, with the ability to work with individuals experiencing homelessness or other challenging life circumstances.
Job Responsibilities
Welcome individuals entering the center and provide professional, respectful customer service.
Conduct initial client intake and registration.
Collect, review, and verify client information and required documentation.
Complete intake forms, applications, and other administrative paperwork.
Enter and update client information in databases and recordkeeping systems.
Maintain accurate, organized, and confidential client files.
Assist with scheduling appointments and coordinating referrals to appropriate programs and services.
Communicate with case managers, program staff, and community service providers.
Answer incoming phone calls and respond to general inquiries.
Provide information regarding available resources, services, and program requirements.
Monitor the intake area and assist with maintaining an organized and welcoming environment.
Follow established confidentiality, safety, and organizational procedures.
Perform additional administrative duties as assigned.
Qualifications
Previous administrative, receptionist, intake, or customer service experience preferred.
Must be able to successfully pass a background check.
Strong verbal and written communication skills.
Basic computer skills, including data entry, email, and Microsoft Office.
Ability to maintain confidentiality and handle sensitive client information.
Strong organizational skills and attention to detail.
Ability to communicate professionally with individuals from diverse backgrounds.
Ability to remain calm, patient, and professional in challenging situations.
Experience working with homeless populations, social services, or community assistance programs is a plus.
Ideal Candidate
The successful candidate will be compassionate, dependable, patient, and comfortable assisting individuals who may be experiencing difficult circumstances. This position requires someone who can balance administrative responsibilities with excellent customer service and maintain a respectful, nonjudgmental approach.
To Apply: Please submit your resume ti employees@ampersonnel.com
- Principals only. Recruiters, please don't contact this job poster.