We're looking for individuals with a love of hospitality and a passion for people. Someone who enjoys caring for others as much as being a team player. The Front Desk Associate is responsible for checking guests in and out, running daily reports, handling guest transactions and knowing all relevant hotel and local information to share with our guests. The Front Desk Associate will adhere to Hamlet Inn’s standards and practices to develop an excellent rapport with all guests and employees, in a professional manner at all times.
Responsibilities Include, But Are Not Limited To:
-Genuine approach in the care and thoughtfulness in all areas of hospitality and service for employees and guests.
-Familiar with all Hamlet Inn’s services, and local recommendations to respond to guest inquiries accurately.
-Maintain cleanliness and defined aesthetic of assigned Hamlet Inn guest areas.
-Responsible for checking guests in and out, running daily reports, handling guest transactions,
-Complete registration process in accordance with Hamlet Inn’s check in standards: greet guests, confirm length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to room.
-Close guest accounts at time of check out according to Hamlet Inn’s check out standards: greet guest at check out, confirm and collect payment, and request feedback regarding stay
-Update guest’s profile to ensure best possible service for future stays
-Greet guests with an open and warm persona, either on the phone, in person, or through email/text.
-Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as operational hours and hotel functions, and offer basic concierge services
-Accept and record gift certificates, credit cards, cash and other forms of payment
-Post charges to guest rooms and house accounts using property management system
-Work with various departments to ensure guest receives best possible service
-Duties may include working with Housekeeping for all guest requests and room status updates, Maintenance for all guest requests and building repair needs
-Field guest complaints and feedback, conducting thorough research to develop the most effective solutions and seek resolution to the situation rather than being right.
-Listen and extend assistance in order to resolve issues such as price conflicts, insufficient heating or air conditioning etc.
-Remain calm and alert especially during emergency situations and heavy hotel activity
-Perform various duties of Front Desk Associate in a friendly and courteous manner to ensure guest satisfaction and service recovery
-Follow up on outstanding operational and guest (internal & external) issues
-Inspect lobby areas, hotel entrances and parking for cleanliness and maintenance, report deficiencies to appropriate departments and ensure timely completion
-Have superb time management skills
Experience and Qualifications
-Previous experience in a hotel, reception, or other settings with guest service preferred.
-Ability to communicate in verbal and written English with guests, management, and co-workers
-Prioritize and organize work assignments, have a timely follow-up, and execution.
-Maintain complete knowledge of all services/features and hours of operation.
-Ability to comply with physical demands as outlined below.
-Technologically sound with Google applications.
-Ability to compute basic mathematical calculations.
-The hospitality industry is unpredictable and so it's important to be flexible.
Personal Attributes
-Independent self-starter
-Exceptional work ethic
-Exceptional attention to detail
-Superb time management skills
-Optimism and energy for the brand and it's future
-An open and collaborative nature
-Strong team player
-Demonstrate ability to work with all levels of employees and management
-Willingness to give assistance to co-workers
Working Conditions / Physical Requirements (if applicable)
-The employee is regularly required to talk and hear.
-This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching.
-Must be physically able to wipe down surfaces, reach, twist, bend, and pick up debris from the floor or items from storage spaces.
-Lift/carry 25 lbs (frequently) and 50 lbs (occasionally)
-May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
Management reserves the right to assign or reassign duties and responsibilities to this job at any time with or without notice. Hamlet Inn expects all employees to display a willingness to complete additional tasks or projects which may come up from time to time, as deemed necessary to the function and progress of the business. These tasks could be completed within a reasonable time frame during normally scheduled work hours, as well as a willingness to alter daily routines to meet the immediate needs at hand. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Diversity creates a healthier atmosphere. Equal Opportunity Employer.
Principals only. Recruiters, please don't contact this job poster.