PROFESSIONAL SUMMARY
Highly skilled and detail-oriented accounting and customer service professional with over 35 years of experience in supporting accounts payable, accounts receivable, payroll, customer care, operations, and retail service teams. Acknowledged for exceptional reliability, meticulous financial recordkeeping, consistent communication with customers and vendors, and effective problem-solving in high-pressure service environments. Possesses extensive hands-on experience with Microsoft Office, Excel, SAP, Oracle, QuickBooks, POS systems, invoice processing, shipment coordination, and front-line customer support.
CORE COMPETENCIES
Accounting Support: Proficient in accounts payable, accounts receivable, invoice processing, payment reconciliation, payroll support, general ledger coding, and vendor file management.
Customer Service: Expertise in customer care, phone and email support, retail service, checkout and returns, issue resolution, and shipment updates.
Operations Coordination: Skilled in order entry, freight tracking, vendor and stakeholder communication, departmental liaison support, and documentation management.
Administrative Accuracy: Competent in data entry, timekeeping review, account reconciliation, financial record maintenance, compliance-focused procedures, and reporting.
Technology: Proficient in Microsoft Office Suite, Excel, SAP, Oracle, QuickBooks, POS/register systems, and various accounting software.
PROFESSIONAL EXPERIENCE
Customer Service Associate | Various Retail Companies, San Mateo County, CA 2 years
● Welcomed shoppers, addressed product and pricing inquiries, and assisted customers in locating merchandise in a courteous and professional manner.
● Operated POS register systems, processed cash, credit card, and gift card transactions, and accurately handled returns and exchanges.
● Restocked shelves, organized merchandise, maintained displays, and ensured a clean and orderly sales environment.
● Attentively listened to customer concerns, resolved routine issues with composure, and escalated complex matters to management as necessary.
● Conducted inventory counts, unpacked new shipments, and collaborated with team members to ensure smooth store operations during peak periods.
Customer Service Administrator | Private 3 years
● Engaged with customers regarding freight inquiries, shipment status, delivery timelines, and service-related issues.
● Processed customer orders while ensuring precise data entry for shipment details and account information.
● Monitored freight movement, informed customers of delays or changes, and coordinated with internal teams to facilitate timely issue resolution.
● Balanced high-volume customer service requests with administrative precision and effective follow-through.
Accounting Temp | Various Agencies, San Mateo County, CA 3 years
● Documented financial transactions, including accounts payable/receivable, journal entries, and invoice activities.
● Calculated and processed payroll-related information, encompassing regular pay, overtime, bonuses, commissions, and deductions.
● Verified modifications to employee information, including new hires, terminations, promotions, and pay rate adjustments.
● Processed invoices to ensure timely payments, reviewed accounts receivable, followed up on overdue payments, and reconciled discrepancies.
● Collected and assessed timekeeping records for integration into payroll systems.
Accounting/Operations Coordinator | San Francisco, CA 5 years
● Acted as a primary liaison among accounting, operations, vendors, clients, lenders, and internal stakeholders.
● Supported accounts payable, accounts receivable, and operational processes by coordinating information across multiple business units.
● Contributed to departmental efficiency through organized follow-up, accurate documentation, and responsive stakeholder communication.
● Maintained accounting and operations records while addressing day-to-day business needs in a deadline-driven environment.
Accounts Payable Clerk | San Mateo, CA 5 years
● Oversaw payment completion, expense control, payment receipts, invoice processing, verification, reconciliation, and account follow-up.
● Reconciled processed work by verifying entries and comparing system reports with account balances.
● Prepared financial statements and accounts receivable reports to assist management in reviewing account status.
● Applied precise coding to invoices, files, and receipts to ensure accuracy in general ledger and inventory records.
● Generated accounts payable reports, maintained vendor files, and facilitated informed financial and operational decision-making.
● Adhered to financial policies and procedures while processing accounts, posting payments, recording receivables, and resolving billing inquiries.
ADDITIONAL EXPERIENCE
Accounting Assistant | Contractor, Various Temp Agencies 2008 - 2012
Accounting Assistant | Burlingame, CA 2007 - 2008
Accounting Representative | Redwood City, CA 2001 - 2007
TECHNICAL SKILLS
● Proficient in Microsoft Office Suite, Word, Excel, SAP, Oracle, QuickBooks, POS/register systems, and various accounting software.
● Expertise in accounts payable, accounts receivable, payroll support, invoice processing, reconciliation, data entry, customer service, and shipment support.
Principals only. Recruiters, please don't contact this poster.