Pay: $25–$30 per hour + production bonuses
Schedule: Monday–Friday, 7:30 AM – 4:30 PM
Benefits: Medical + Retirement
American Leak Detection has been the Bay Area’s leading specialist in plumbing and swimming pool leak detection and repair for over 30 years. Our mission is to provide prompt, professional service while helping customers resolve stressful water leak issues quickly and efficiently.
We are looking for a reliable, organized, and customer-focused team member to join our San Rafael office.
This position is ideal for someone who enjoys working with customers, solving problems, and keeping schedules running smoothly.
Responsibilities
• Answer incoming calls from homeowners, commercial customers and property managers
• Respond to web leads and online service requests
• Speak with customers to understand their leak concerns
• Recommend and estimate appropriate services
• Schedule and coordinate technician appointments
• Prepare invoices and process secure customer payments
• Transcribe and format technician field reports
• Manage multiple tasks in a fast-paced office environment
Qualifications
• Prior dispatcher or service scheduling experience is a plus
• Excellent phone and customer service skills
• Strong computer and typing skills (40+ WPM)
• Excellent spelling, grammar, and attention to detail
• Organized and able to handle multiple priorities
• Positive attitude and professional communication
• Stable work history
Experience in plumbing, HVAC, restoration, or service dispatch environments is helpful but not required.
Why Work With Us
American Leak Detection is an award-winning franchise recognized for:
• Franchisee of the Year
• Top Regional Producer (2006–Present)
• Best Office Procedures
• Highest Standard in Customer Service
• Strong team culture
We take pride in maintaining a professional, supportive office environment and long-term employees.
Benefits
• $25–$30 per hour
• Production bonuses
• Medical benefits
• Retirement plan
• Stable Monday–Friday schedule
This position is best suited for someone who enjoys a fast-paced office environment and providing excellent customer service.
How to Apply
Please email your resume and a brief summary of your relevant experience.
Principals only. Recruiters, please don't contact this job poster.