**NOW HIRING: Server / Host & Box Office — Biscuits & Blues, Union Square**
Biscuits & Blues, an established live music club and full-service restaurant in San Francisco’s Union Square, is seeking dependable, personable team members.
Our intimate, 122-seat venue combines live blues performances, dinner service, and a premium bar. We are looking for people who take pride in hospitality, work well with others, and are willing to learn multiple front-of-house responsibilities.
**Opportunities**
**Server:** For applicants with restaurant serving experience who are ready to provide attentive food and beverage service in a live music setting.
**Host / Box Office & Reservations:** For organized, welcoming applicants who enjoy customer service and working with reservation and ticketing systems. Strong performers may have opportunities to train and advance into serving as their skills develop and positions become available. Advancement is based on performance and business needs.
Please indicate which position interests you, or whether you would like to be considered for both.
**Key Responsibilities**
Depending on your position and assigned shift:
- Welcome guests, check tickets, and guide guests to assigned seating.
- Handle reservations, telephone calls, and guest inquiries professionally.
- Assist with ticket sales, payments, seating arrangements, and accurate box-office reconciliation.
- Explain show schedules, dining arrangements, and venue policies clearly.
- Coordinate with the service team, bar, kitchen, and management.
- Provide attentive hospitality while respecting the listening environment during performances.
- Address routine guest concerns courteously and involve management when needed.
- Help prepare the room, reset between shows, and complete opening and closing duties.
- Learn and provide coverage for other front-of-house functions as needed.
Server duties also include taking accurate food and beverage orders, making menu recommendations, operating the POS system, handling payments, and completing service side work.
**What We Are Looking For**
- Dependability, punctuality, and consistent follow-through.
- A warm, professional manner and genuine interest in guest hospitality.
- Strong organization, attention to detail, and accuracy with transactions.
- Clear communication and good judgment during busy periods.
- Versatility, teamwork, and willingness to learn.
- Comfort using computers and learning reservation, ticketing, and POS systems.
- Relevant restaurant serving experience for immediate server consideration.
- Customer service, hosting, reservations, or ticketing experience is helpful for host/box-office applicants.
Experience with Eventbrite, OpenTable, or Union POS is a plus.
**Social Media Skills — A Plus**
Familiarity with Facebook and Instagram is welcome. Team members may assist with publishing approved promotional content and sharing upcoming shows. All posts require Admin approval before publication.
**Schedule and Compensation**
- Employment: part-time/full-time
- Expected hours: 20-25hr/wk for part time, 30-40hr/wk for full time
- Required shifts: Tuesdays through Thursdays and approximate from 3:30pm to 11:00pm.
- Required shifts: Fridays through Sundays and approximate from 3pm to 11:59pm.
- Server base pay: ***$19.61 to $21 per hour, plus tips under our tip-pooling policy.***
- Host/box-office base pay: ***$19.61 to $25*** per hour.
- Any applicable host/box-office tip participation will be explained during the hiring process.
**How to Apply**
Please reply with:
1. Your résumé or a summary of relevant work experience.
2. Your preferred position: **Server, Host/Box Office, or Either**.
3. Your availability for **each day, Monday through Sunday**, including earliest start and latest finish times.
4. Your preferred number of shifts and hours per week.
5. Your earliest start date and any known upcoming scheduling conflicts.
6. A brief explanation of why you would be a good fit for Biscuits & Blues.
7. **Three professional references**, including names, work relationships, and contact information. Please identify anyone we should obtain permission to contact, including your current employer.
8. Any additional experience with reservation systems, ticketing, POS systems, or posting on Facebook and Instagram.