Dazzle AI is an emerging technology company focused on building human-centered artificial
intelligence products. Working at Dazzle AI offers opportunities to collaborate closely with
product and engineering teams, contribute to early-stage growth, and shape how customers
experience AI-driven tools. The company values clear communication, empathy for users, and
continuous improvement in both products and internal processes.
As a Customer Experience Specialist at Dazzle AI, you will serve as a primary point of contact
for customers, ensuring a smooth and positive experience across the entire service's lifecycle.
In this role, you will respond to customer inquiries regarding booking, purchasing, or exploring
third-party services, troubleshoot issues, and guide both users and third-party vendors.
You will gather feedback, identify patterns in customer needs, and collaborate with product,
engineering, and operations teams to improve interfaces, workflows, and support materials. You
will also contribute to process improvements by refining service guidelines, creating internal
documentation, and supporting onboarding for new vendors.
Key Responsibilities
● Customer & Vendor Liaison: Serve as the primary contact for inquiries related to
booking, purchasing, and exploring third-party services, ensuring seamless service
execution for both users and vendor partners.
● Support & Ticket Management: Manage day-to-day support tickets, troubleshoot
technical or operational issues, and document clear, repeatable solutions.
● Proactive Engagement: Reach out proactively to customers throughout their lifecycle to
drive engagement, boost satisfaction, and maximize long-term retention.
● Feedback & Insights: Gather customer feedback, analyze usage patterns, and synthesize
insights to help engineering, product, and operations teams improve platform workflows
and interfaces.
● Process Optimization: Identify operational friction points and contribute to refining
service guidelines and internal standard operating procedures.
Qualifications
● Customer-Centric Background: Proven experience in customer success, client
management, or high-touch service roles, preferably within a tech or startup
environment.
● Vendor & Service Management: Comfort facilitating third-party arrangements, bookings,
or purchases while balancing the needs of customers and service providers.
● Technical Aptitude: Ability to navigate software interfaces, explain complex AI-driven
tools to non-technical users, and troubleshoot technical issues systematically.
● Strong Communication: Exceptional written and verbal communication skills with a
strong empathetic tone and an ability to distill feedback into actionable insights.
● Process & Organization: Exceptional organizational skills with a track record of
managing competing priorities, maintaining support documentation, and improving
workflows.