Join One of Riverside's Premier Collision Repair Facilities
We're looking for an energetic, organized, and customer-focused **Customer Service Representative** to join our growing team. If you thrive in a fast-paced environment, enjoy helping people, and have outstanding communication skills, we'd love to meet you.
At our collision repair facility, we understand that our customers are often dealing with the stress of an accident. Your role is to provide a welcoming experience while guiding them through the repair process with professionalism, empathy, and exceptional customer service.
Responsibilities
* Greet customers professionally in person and over the phone
* Schedule estimates, repair appointments, and vehicle deliveries
* Answer incoming calls and respond to customer inquiries
* Maintain communication with customers throughout the repair process
* Assist with insurance claim documentation
* Coordinate with estimators, production staff, and management
* Verify customer information and process repair paperwork
* Receive payments and make daily deposits
* Accounts Receivable and Accounts Payable
* Keep the front office organized and running efficiently
* Deliver a five-star customer experience on every interaction
Preferred Qualifications
* Previous customer service experience (automotive or collision repair preferred)
* Auto body, dealership, or insurance industry experience is a plus
* Strong verbal and written communication skills
* Excellent phone etiquette
* Professional appearance and positive attitude
* Exceptional organizational and multitasking abilities
* Computer proficiency, including Microsoft Office and estimating management systems
* Ability to work in a fast-paced, team-oriented environment
* Reliable, punctual, and detail-oriented
* Bilingual (English / Spanish)
What We're Looking For
The ideal candidate is someone who:
* Loves helping people
* Stays calm under pressure
* Learns quickly
* Has excellent attention to detail
* Works well independently and as part of a team
* Takes pride in delivering outstanding customer service
We Offer
* Competitive hourly pay (based on experience)
* Full-time position
* Monday–Friday schedule
* Paid holidays
* Paid vacation
* Opportunities for advancement
* Positive team culture
* Modern, clean, and professional work environment
* Ongoing training and career development
Why Join Us?
We have built our reputation on quality workmanship, integrity, and exceptional customer care. Our team works together to make a stressful experience easier for our customers, and we're looking for someone who shares those values.
If you're ready to join a growing company where your contributions are valued and your career can grow, we'd love to hear from you.
**Apply today with your resume and become part of a team committed to excellence in collision repair and customer service.**
Principals only. Recruiters, please don't contact this job poster.