Sheridan Lake
Montebello, CA 90640 |
Professional Summary
Results-driven operations professional with experience in community development, donor engagement, case management, vendor management, end-to-end sales, hospitality supervision, office administration, project coordination, and customer service. Skilled in using QuickBooks Enterprise, Asana, Salesforce/NPSP, Microsoft Office, and related administrative systems to manage records, track workflows, coordinate cross-functional projects, support billing and accounts receivable processes, and improve operational organization. Known for building relationships, managing details, maintaining accurate documentation, supporting fundraising initiatives, and communicating with professionalism, cultural respect, and strong follow-through.
Core Skills
Community Development | Donor Engagement | Fundraising Support | Gala & Event Coordination | Case Management | Client & Member Services | Administrative Operations | Project Coordination | Calendar Management | QuickBooks Enterprise | Asana | Salesforce/NPSP | Donor Database Support | Microsoft Office | SharePoint | Teams | Outlook | Mailchimp | Canva | Go Fund Me Pro (misspelled word to appease Craigslist)| Written Communication | Process Improvement
Professional Experience
Chief Seattle Club | Community Development Associate
December 2025 – Current | Seattle, WA
· Support community development initiatives through administrative coordination, project management, partner communication, scheduling, documentation, and follow-up for externally facing projects.
· Coordinate fundraising and donor engagement work, including donation acknowledgments, tax receipt follow-up, sponsorship communications, donor stewardship materials, and relationship-centered correspondence.
· Contribute to planning and coordination for Chief Seattle Club’s 2026 Braiding Our Stories Gala, including sponsorship tracking, volunteer outreach, event messaging, vendor research, invitation language, website updates, and event logistics.
· Draft and refine professional communications for donors, sponsors, partners, volunteers, and internal stakeholders, ensuring messages are clear, respectful, mission-centered, and timely.
· Assist with Salesforce/NPSP transition support by organizing donor platform reports, documenting data-entry processes, supporting grants and accounting-unit training, and maintaining development systems documentation.
Housing Case Manager
March 2025 – July 2025 | Seattle, WA
· Provided client-centered case management support to Urban Native community members accessing housing, wellness, behavioral health, and social service resources.
· Completed intakes, maintained accurate documentation, updated client records, and coordinated follow-up to support service continuity and program accountability.
· Connected members with internal programs and external community resources, helping address barriers related to housing stability, basic needs, appointments, benefits, and supportive services.
Support Assistant
January 2025 – July 2025 | Seattle, WA
· Supported daily program operations and front-line member services in a mission-centered nonprofit environment serving Urban Native community members.
· Assisted with reception, member communication, scheduling, intake support, administrative documentation, and coordination of basic needs resources.
· Partnered with program and administrative teams to support event preparation, resource distribution, office coordination, and day-to-day service readiness.
North Pacific Crane Co. | Parts Sales Manager
December 2021 – December 2024
· Managed parts sales operations for marine equipment and crane components, including client estimates, quotes, purchase orders, vendor communication, shipping, receiving, inventory tracking, and customer follow-through.
· Utilized QuickBooks Enterprise to support accounts receivable processes, including billing, invoicing, payment processing, overdue invoice follow-up, receipts, expense reporting, customer account updates, and credit card reconciliation.
· Used Asana to organize project tasks, monitor sales and purchasing workflows, track follow-up items, document deadlines, and improve visibility across parts, service, vendor, and administrative priorities.
· Developed workflow processes, standard operating procedures, filing systems, and administrative tools to improve productivity, organization, service delivery, and communication across departments.
· Compared vendor pricing, negotiated cost savings, monitored department expenses, coordinated office inventory, and supported strong relationships with customers, distributors, vendors, and internal teams.
AMC Cliffv’s Marine | Office Manager
July 2021 – December 2021
· Managed office operations, filing systems, inventory activities, workflow processes, administrative documentation, purchasing, and shipment receiving.
· Oversaw billing, invoicing, payment processing, overdue invoice follow-up, vendor pricing comparisons, and cost-saving negotiations.
· Coached new hires, coordinated office and corporate meetings, and improved productivity through standardized procedures and daily workflow management.
MarQueen Hotel & Inn at Queen Anne | Front Office Supervisor
June 2017 – June 2021 | Seattle, WA
· Supervised front desk operations including check-in/check-out, reservations, room assignments, guest requests, service recovery, and daily reporting.
· Led front office staff by coordinating assignments, training team members, resolving operational questions, and maintaining consistent service standards.
· Managed guest communications, payment processing, folio corrections, cash handling, shift documentation, and coordination with housekeeping and maintenance teams.
Chestnut Tree Inn | Front Office Supervisor
December 2015 – November 2016 | Portland, OR
· Oversaw front office operations, reservations, guest accounts, payments, staff workflow, shift reports, service requests, and daily guest support.
· Handled guest concerns, special requests, and service issues while coordinating with housekeeping, maintenance, and management to support room readiness and satisfaction.
Burgerville | Supervisor
June 2012 – December 2015 | Battle Ground, WA
Education & Training
Battle Ground High School | Diploma
Portland Community College | Associate Degree in Business Administration
Skilljar / Columbia Hospitality Academy / USF Hospitality | Management Training
Project Management Certificate
Principals only. Recruiters, please don't contact this poster.