The Data-Entry Clerk/Customer Service Representative supports accurate recordkeeping and responsive customer service by managing data, processing orders, updating accounts, and resolving inquiries. Reporting to the Office Manager, Operations Manager, or Administrative Supervisor, this role handles phone inquiries, email support, and in-person assistance using order-management systems, spreadsheet-based workflows, and integrated business software.
About us:
Mariscos Bahia is a trusted leader in seafood wholesaling, warehousing, and processing. For 32 years, we have been a stable, growing fixture in the industry, dedicated to processing and distributing high-quality fish products safely and efficiently.
What we do matters because we bridge the gap between fresh catch and the dinner table, keeping the food supply chain moving smoothly. Operating from our single, central facility, our team works in a fast-paced, highly coordinated environment. We pride ourselves on clear communication, precision, and reliability.
Why Join Our Office Team?
As a Data Entry / Customer Service Representative, you are the backbone of our order processing and client satisfaction. Because our facility operates around the clock to ensure fresh delivery, this role offers a structured, rotating shift schedule (with starts ranging from 4:00 AM to 8:00 AM). If you are an early bird who loves data accuracy, enjoys helping customers, and values the long-term job security of an established, 32-year-old business, you will fit right in.
Responsibilities:
Enter and maintain accurate data in business systems and databases.
Provide customer support through phone, email, and in-person interactions.
Process orders and update customer accounts.
Maintain organized and accurate records.
Resolve customer issues and route complex concerns as needed.
Handle call inquiries and email correspondence promptly and professionally.
Verify documents and ensure information is complete and accurate.
Manage database updates using spreadsheet-based workflows and integrated business software.
Required Qualifications
High school diploma or equivalent.
Demonstrated data-entry skills.
Proficiency with Microsoft Excel.
Knowledge of records management practices.
Accurate keyboarding skills.
Strong written communication and active listening skills.
Excellent attention to detail.
Preferred Qualifications
Entry-level experience in data entry and customer service.
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