As a Home Service Professional (HSP)/Team Lead, you’ll work on a two-person cleaning team to deliver dependable, high-quality cleaning services in residential homes, small offices, move-outs, and apartment move-in/move-out projects. Serving local neighborhood routes and multiple nearby communities, you’ll report to the operations supervisor and receive day-to-day guidance from a supervisor or team lead. Successful HSPs can grow into team lead, operations, or trainer roles.
Responsibilities
Clean customers’ homes and other assigned spaces according to Molly Maid standards and processes.
Maintain quality standards across residential cleaning, move-outs, and apartment move-in/move-out services.
Provide friendly, professional, and respectful customer service.
Collaborate effectively with your two-person cleaning team and support smooth daily operations.
Travel to customer appointments across local neighborhoods and nearby communities.
Use cleaning products safely and maintain cleaning equipment and supplies.
For driving roles, safely operate the company vehicle and help manage the daily team schedule.
Take pride in your work and help create a positive customer experience in every home.
Earn tips for providing excellent service.
Preferred Qualifications
1-5 years experience in residential, hotel cleaning.
High school diploma or equivalent.
Valid driver’s license for driving roles.
Knowledge of residential cleaning, cleaning product safety, equipment maintenance, customer service, quality control, and time management.
Strong teamwork and professional communication skills.
Bi-lingual in Spanish Preferred
Principals only. Recruiters, please don't contact this job poster.