Telford Reynolds Electric, Inc.
Panama City, Florida
Florida Electrical Contractor License #EC13010712
Position Overview
Telford Reynolds Electric, Inc., an established electrical contractor and Authorized Generac Dealer, is seeking a dependable, organized, and motivated Office Assistant / Sales Support Representative to join our team.
The ideal candidate will have excellent communication and organizational skills, strong computer proficiency, and the ability to manage multiple responsibilities in a busy, fast-paced office environment.
We are looking for someone who is professional, detail-oriented, takes initiative, and enjoys working with customers while supporting our sales and field operations.
Job Responsibilities
Answer incoming telephone calls professionally and courteously.
Return missed calls and respond promptly to customer inquiries.
Monitor and respond to company emails and text messages.
Contact prospective customers to schedule sales appointments and consultations.
Follow up with customers who have received estimates or proposals to answer questions and assist with closing sales.
Maintain accurate customer records, appointment information, and follow-up notes.
Prepare and submit electrical and generator permit applications to the appropriate municipalities.
Assist with scheduling electrical projects, generator installations, and service appointments.
Coordinate with sales representatives, technicians, and management regarding customer appointments and project scheduling.
Process customer payments and assist with invoicing and accounts receivable.
Maintain organized electronic and physical files.
Assist with general administrative and clerical responsibilities.
Perform other duties as assigned.
Required Qualifications
Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.
Proficient in QuickBooks, including basic invoicing, payment processing, and customer account management.
Strong computer skills, including email correspondence, data entry, and electronic document management.
Excellent verbal and written communication skills.
Must be proficient in English, both written and spoken.
Excellent customer service skills and a professional telephone manner.
Strong organizational skills with the ability to prioritize tasks and meet deadlines.
Must be able to multitask effectively in an energetic, fast-paced environment.
Ability to remain professional, focused, and productive while managing job-related stress and competing priorities.
Dependable, punctual, and able to work independently with minimal supervision.
Must have a valid Florida driver's license.
Must be able to successfully complete a background screening.
Physical Requirements
Ability to lift and carry up to 50 pounds when required.
Ability to perform the physical movements necessary for assigned office duties, including reaching, bending, standing, and walking.
Ability to sit and work at a computer for extended periods.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Preferred Experience
Previous experience in an office administration, customer service, or sales support position.
Experience working for an electrical, HVAC, plumbing, construction, or other service-related contractor.
Experience scheduling service technicians, coordinating projects, or obtaining permits.
Experience with customer follow-up, sales appointment scheduling, and customer relationship management (CRM) software.
What We're Looking For
We're looking for someone who takes ownership of their responsibilities, follows through on commitments, and understands the importance of providing exceptional customer service.
The right candidate will be comfortable handling a busy telephone, managing multiple customer requests, following up on sales opportunities, and helping keep our office and field operations running smoothly.
Benefits
Competitive compensation based on experience and qualifications.
Paid vacation.
Paid holidays.
Health insurance available.
401(k) with company matching.
Opportunities for professional growth and advancement.
How to Apply
Please submit your resume and any supporting documents for consideration.
Qualified applicants may be contacted to schedule an interview.
Telford Reynolds Electric, Inc. is an Equal Opportunity Employer.
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