OPERATIONS • LOGISTICS • CUSTOMER SERVICE • PROCESS & WORKFLOW
PROFESSIONAL SUMMARY
Experienced operations professional with decades of hands-on experience in shipping and receiving, inventory,
order fulfillment, logistics, and customer service. Proven ability to understand processes from end to end,
troubleshoot problems, maintain accuracy, and keep operations moving in demanding environments. Strong
background with ERP/WMS systems, domestic and international shipments, freight coordination, medical
equipment, and high-volume fulfillment. Bilingual in English and Spanish, with recent independent study in AI and
business process automation.
PROFESSIONAL EXPERIENCE
Core AI Automation — Independent Professional Development & R&D
San Clemente, CA | 2025–Present
• Conducted independent study and hands-on research in AI, business process automation, workflow
design, and consulting.
• Developed Core AI Automation, an independent consulting initiative focused on identifying inefficient business
processes and improving workflows through automation.
• Designed and documented process-audit, workflow-analysis, and implementation materials, applying decades
of operations experience to find repetitive work, bottlenecks, and information gaps.
Production & Fulfillment Associate
Tiny Turnip, LLC — San Clemente, CA | 2022–2025
• Performed high-volume order picking, packing, and shipment preparation, handling 1,000+ units per shift
across 2,000+ SKUs at 95% order accuracy.
• Conducted quality-control checks and supported inventory accuracy throughout the fulfillment process.
• Operated heat-press equipment in garment production and staged completed orders for carrier pickup.
Bilingual Customer Service Representative
Viajes El Corte Inglés — Remote | 2021–2022
• Provided bilingual English/Spanish customer service in a high-volume remote environment.
• Maintained a 95%+ customer satisfaction rating (CSAT).
• Achieved 90% first-call resolution, exceeding company goals.
• Assisted customers with bookings, inquiries, problem resolution, and service-related issues.
Shipping Specialist
Philips Respironics — Carlsbad, CA | 2017–2021
• Shipped 10–20 pallets per day of medical devices, including ventilators during the COVID surge, as part of a
4-person shipping team.
• Managed domestic and international shipments, including LTL and parcel freight, coordinating with FedEx,
UPS, and freight carriers.
• Processed and tracked inventory information using SAP/ERP systems.
• Prepared packing lists, bills of lading, and customs documentation.
• Built and secured pallets using proper load-planning techniques.
Warehouse Production Team Lead
Black Diamond Stoneworks — San Clemente, CA | 2016–2017
• Led a team of 4, managing daily production-line operations while maintaining quality and productivity
standards.
• Operated and programmed automated filling, capping, and labeling equipment, and troubleshot issues to
minimize downtime.
• Coordinated packaging, labeling, and shipping preparation.
Warehouse / Assembly Associate
Traffix Devices, Inc. — San Clemente, CA | 2014
• Assembled traffic-safety equipment using power and air tools.
• Operated forklifts and supported production-line setup.
• Performed palletizing, shrink wrapping, and shipping preparation.
Shipping Associate
R&R Industries — San Clemente, CA | 2012–2014
• Processed 200+ parcel shipments per day through UPS, USPS, and LTL freight.
• Prepared bills of lading, scheduled carrier pickups, and maintained organized shipping and staging.
Shipping & Receiving Clerk
Cameron Health, Inc. — San Clemente, CA | 2009–2011
• Served as the sole shipping and receiving clerk for high-value implantable cardiac devices, maintaining 100%
accuracy.
• Maintained inventory control and lot tracking using the QAD system.
• Handled regulated shipments, required documentation, and audit compliance.
EARLIER EXPERIENCE
Warehouse Manager / Supervisor
Walter Foster Publishing — Laguna Hills, CA | 1997–2008
• Led a 10-person warehouse team while staying involved in daily operations; managed shipping, receiving,
inventory, and order fulfillment, coordinating carriers including UPS, FedEx, USPS, and DHL.
Material Handler (Part-Time)
Federal Express — Santa Ana / John Wayne Airport | 2002–2008
• Loaded and unloaded cargo, operated tug vehicles and aircraft cargo loaders, and handled priority and
international shipments.
CORE SKILLS
Operations & Business: Operations Coordination • Process Improvement • Workflow Analysis • Order
Management • Inventory Control • Customer Service • Problem Solving • Quality Control
Logistics: Shipping & Receiving • Domestic & International Shipping • LTL / FTL Freight • Freight Coordination •
Documentation • Order Fulfillment • Inventory Accuracy
Systems & Technology: SAP / ERP • QAD • WMS • RF Scanners • Microsoft Excel • Microsoft Word • AI Tools •
Business Process Automation • Workflow Design
Equipment: Forklifts • Pallet Jacks • Tug Vehicles • Production & Packaging Equipment
EDUCATION & LANGUAGES
Saddleback College — General Education
Digital Arts Certificate Program
Languages: English (fluent) • Spanish (fluent)
Principals only. Recruiters, please don't contact this poster.