IT Support Technician - Trainee (LA Valley)

Full Job Description / Role Overview

As the full‑time IT Technician supporting our fast‑paced and energetic office’s, you will be the go‑to technical resource for daily operations, workstation setup, and network reliability. This role is ideal for someone who thrives in a dynamic environment and enjoys hands‑on technical work.

Day‑to‑Day Responsibilities

Provide technical support to end-users via help desk tickets, phone, or in-person interactions, resolving hardware, software, and network issues promptly.

• Set up and configure new workstations, including computers, monitors, desktop phones, headsets, and related peripherals
• Maintain, monitor, and manage the office network to ensure consistent uptime and performance
• Diagnose and repair faulty network connections whether at the server rack, patch panel, or directly on the office floor
• Support staff with basic troubleshooting, device setup, and general IT needs
• Collaborate and coordinate with the IT Team and Document configurations, changes, and issues to maintain clear operational records

Skills Preferred (Not Required)

• Previous Help Desk, Customer Service, or entry‑level IT experience
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, Active Directory, and Microsoft environments
• Certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar credentials
• Excellent communication skills to clearly explain technical issues to non-technical users.

Skills Required (Not Optional)

• Professionalism and a steady, positive temperament, especially when troubleshooting or handling daily challenges
• A genuine interest in technology and a desire to grow in the IT field
• The ability and willingness to be patient, communicate clearly, and work well with others
• Strong personal desire to learn and improve
• Self‑discipline and reliability in completing tasks, following procedures, and maintaining consistency.

What We Are Looking For

We’re looking for individuals who are genuinely motivated and enthusiastic about IT and technology. The ideal candidate is someone who gets excited about Technology. If you’re the type of person who loves learning, exploring, and staying ahead of the curve when it comes to Tech, you’ll fit right at our company.

What We Value.

We value curiosity, reliability, a strong work ethic, and a willingness to learn just as much as previous experience.

We know we can provide an environment where someone can learn, grow, and build a real career in IT. Skills can be taught. IT troubleshooting can be taught. Processes can be taught.

But there are a few things we cannotteach and those are the qualities we value most.

We can’t teach willingness. We can’t teach motivation. We can’t teach desire or enthusiasm for technology.

We can’t teach someone to be trustworthy, to have self‑discipline, or to take pride in their work. Those traits come from within.

If you bring these traits and a genuine passion for IT, we can teach you everything else. If you show up ready to learn, we’ll give you the tools, training, and real‑world experience to become a confident, capable IT professional.

Travel Opportunities

In addition to supporting your main office, you may occasionally travel to client sites in California, Florida, Texas, and other locations across the country. These trips provide exposure to diverse environments, Professional IT hardware, and real‑world deployment scenarios all while working alongside experienced professionals.

We promote a culture where you work to live, not live to work.

Those that join our company will work hard but we believe your career should support your life, not consume it. We value balance, well‑being, and an environment where you can grow professionally without sacrificing the things that matter most outside the office.