About This Role
We are a privately owned orthodontic practice investing in our systems, our team, and our patient experience. We are conducting this search confidentially. We are looking for a seasoned front office professional to anchor the patient facing side of the practice and help drive its next stage of growth.
Position Summary
This is a senior, high trust role for someone who can own the patient journey from first phone call through treatment start and beyond. You will manage front desk operations, build strong patient relationships, coordinate treatment presentations and case acceptance, oversee insurance and billing workflows, and actively contribute to the marketing and reputation of the practice. We want a proven closer and relationship builder who understands that a great front office directly drives practice growth.
Key Responsibilities
Patient Relationships and Front Office
Serve as the welcoming face and voice of the practice, in person and by phone
Manage scheduling, check in, and daily front desk flow to keep the schedule full and running smoothly
Handle inbound new patient inquiries with warmth and urgency, and recover missed calls the same day
Resolve patient concerns calmly and professionally, protecting the relationship at every step
Treatment Coordination and Case Acceptance
Present treatment plans and financial options clearly and confidently, and guide patients to a confident yes
Own the consultation to start conversion process and consistently improve case acceptance rates
Run structured follow up on unconverted consultations
Manage reactivation of past inquiries and patients who did not move forward
Build and maintain treatment coordination processes so results do not depend on any single person
Insurance and Billing Coordination
Verify insurance benefits and communicate coverage and out of pocket estimates accurately
Set up and manage patient payment plans and financial agreements
Enter and track claims in the practice management system and coordinate with our billing partner
Understand explanation of benefits, common dental codes, and in network versus out of network dynamics
Follow up on outstanding balances and support healthy accounts receivable
Marketing, Reviews, and Growth
Drive patient reviews through a consistent, systematic request process
Support local marketing efforts and help strengthen the practice reputation and online visibility
Track conversion, review volume, and new patient flow, and use the numbers to improve results
Required Qualifications
5 to 7 years of front office experience in a dental, orthodontic, or medical practice
Demonstrated experience as a treatment coordinator or in a case acceptance and sales driven role
Proven track record of driving conversions, case starts, and measurable growth
Strong working knowledge of dental or medical insurance, benefits verification, and billing workflows
Experience generating patient reviews and supporting the marketing side of a practice
Excellent communication, relationship building, and closing skills
Highly organized, self directed, and comfortable owning outcomes and metrics
Proficiency with practice management software
Preferred Qualifications
Orthodontic experience and familiarity with orthodontic treatment plans and financial arrangements
Bilingual ability
Experience building or documenting front office processes and cross training team members
Benefits:
401(k)
401(k) matching
Employee discount
Paid time off
Referral program
Retirement plan
Work Location: In person
Principals only. Recruiters, please don't contact this job poster.