Manager, Cash Application & AR Operations Accounting

Job Description

The Cash Application & AR Operations Accounting Manager leads two critical shared services functions supporting the processing, control, and accounting of billions of dollars in customer payments annually across the United States and Canada. Reporting to the Director, Cash & Receivables, this role has end-to-end leadership responsibility for Cash Application and AR Accounting, including payment exception management, financial controls, operational performance, and continuous improvement.

While collections activities are managed outside of the shared services organization, this role plays a critical part in optimizing the organization's order-to-cash processes through automation, workflow technology, and operational transformation. The role executes transformation across the cash-to-accounting lifecycle by advancing intelligent matching and case management capabilities that increase cash application rates, accelerate exception resolution, reduce manual effort, enhance operational visibility, and strengthen financial controls.

This leader will partner closely with Accounting, Finance, Treasury, IT, and business stakeholders to deliver scalable solutions, standardize processes, and advance the organization's broader shared services and order-to-cash strategy.

Job Responsibilities

This role is approximately 70% Cash Application Operations and 30% AR Accounting. The ideal candidate will bring demonstrated success leading large-scale Cash Application organizations, implementing technology solutions, improving auto-match rates, leveraging workflow and case management tools, and driving end-to-end operational transformation.

1. Lead, coach, and develop a team of supervisors, team leads, and specialists while fostering a culture of accountability, innovation, continuous improvement, and customer service.
2. Lead a high-volume Cash Application organization responsible for the timely and accurate application of customer payments across multiple business units, legal entities, and payment channels.
3. Direct daily Cash Application operations, including payment posting, remittance processing, exception management, unapplied cash resolution, and account reconciliation activities.
4. Execute a technology roadmap that improves automation, increases straight-through processing and auto-match rates, reduces manual effort, and enhances operational scalability.
5. Establish operational metrics, dashboards, and KPIs to measure performance, monitor trends, identify bottlenecks, and support data-driven decision making.
6. Ensure compliance with company policies, internal controls, SOX requirements, and accounting standards related to accounts receivable and cash application activities.
7. Oversee AR accounting support activities, including account reconciliations, month-end close support, balance sheet analysis, journal entries, and reporting requirements.
8. Collaborate with leadership to establish organizational priorities, resource plans, and operational strategies that improve service, productivity, and financial performance.

Qualifications

1. Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience.
2. Five or more years of progressive accounts receivable experience, including Cash Applications, AR Operations Accounting, account reconciliations, or related order-to-cash responsibilities.
3. Three or more years of people-management experience, including responsibility for coaching, performance management, and employee development.
4. Strong understanding of accounts receivable accounting, financial reporting, account reconciliations, internal controls, and order-to-cash processes.
5. Experience supporting high-dollar, multi-entity, cross-border, or global accounts receivable operations.
6. Experience implementing cash application automation platforms, AI-enabled matching solutions, or payment-processing technologies.
7. Experience with workflow, ticketing, or case management platforms such as ServiceNow, Salesforce, Oracle Service Cloud, HighRadius, BlackLine, or similar solutions.
8. Experience leading large-scale shared-services transformation initiatives preferred.

Benefits

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.   Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.  Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.  For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. 

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.