job title:Customer Support Specialist, Chat & Email
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$23/HR | Customer Support Specialist, Chat & Email (Level 2) | Morrow, GA | Onsite
Pay: $23.00/Hour
Location: Morrow, GA (100% Onsite)
Schedule: Full-Time
We're hiring an experienced Customer Support Specialist to provide exceptional customer service through chat and email support.
Minimum Requirements:
✅ 3+ years Customer Support, Customer Experience, or Customer Success experience
✅ 1+ year Trust & Safety experience
✅ 1+ year informal leadership/mentoring experience
✅ Strong written communication and problem-solving skills
✅ Ability to manage multiple cases in a fast-paced environment
✅ High attention to detail and customer-first mindset
Preferred:
⭐ Fintech, Banking, Cryptocurrency, Brokerage, Fraud Prevention, Risk, or Compliance experience
⭐ Experience handling escalations and multiple concurrent chats
Join a team where you can make an impact, solve complex customer issues, and help deliver an outstanding customer experience.