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Hotel Front Desk Supervisor FT - 7A-3P/ 3-11 PM - 2 yrs experience (millbrae)
The Dylan at SFO
110 South El Camino Real
compensation:
$24-$26/hr
employment type:
full-time
experience level:
mid level
job title:
Hotel Front Desk Supervisor FT - 7A-3P/ 3-11 PM -
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The Dylan Hotel | 110 S. El Camino Real, Millbrae, CA
Full-time | [7AM-3PM / 3PM-11PM] set schedule
About Us
Experience the difference of working at a small, boutique hotel where your contribution matters. Our 58-room, newly renovated hotel is owner-operated and known for exceptional guest service. We consistently earn outstanding reviews thanks to our dedicated, long-time team. We’re looking for a dependable, detail-oriented Front Desk Supervisor who shares our passion for hospitality.
Why You’ll Love Working With Us
-A close-knit, owner-operated team with strong management support
-A positive, respectful atmosphere
-Friendly, appreciative guests from around the world
What We’re Looking For
-At least 2 years of hotel front desk experience (required)
-Excellent attention to detail and math accuracy
-Strong communication and customer service skills
-Dependable, trustworthy, and a record of integrity
-Ability to lead by example and work independently
-Comfortable with a PMS and OTA portals
-Two work references from previous hotel employers
Responsibilities
-Set the standard for guest service
-Check guests in and out quickly and professionally
-Communicate to guests amenities and local information
-Handle reservations, inquiries, and upsell opportunities
-Resolve guest concerns and handle escalations
-Ensure accurate billing and review departures for completeness
-Coordinate with housekeeping and report maintenance issues
-Maintain inventory controls and help maximize room sales
-Complete front desk forms and assist with administrative projects
Compensation and Benefits
$24-$26/hr
Subsidized medical
Paid time off
Double-time holiday pay
Bonuses available
- Principals only. Recruiters, please don't contact this job poster.