ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Run audit reports/journals.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Perform other duties and responsibilities.
Review and correct discrepancies in the Front Desk System.
Greet customers immediately with a friendly and sincere welcome.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Code electronic keys, certificates, and coupons as appropriate.
Verify credit cards for authorization using electronic acceptance methods.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication.
Input messages into the computer.
Retrieve messages and communicate the content to the guest.
Retrieve mail, small packages for customers as requested.
Adheres to all company policies and procedures
Perform any related duties as requested by supervisor/manager.
Prior Customer Service experience preferred
Ability to access and accurately input information using a computer system.
Ability to read, write and speak English sufficient to understand and communicate with employees and guests.
Hearing and visual ability to observe and detect signs of emergency situations.