Technical Support & Customer Support Specialist

Technical Support & Customer Support Specialist

Position: Full-Time
Compensation: $25/hr | Based on Experience

Join Our Growing Team!

We are seeking an experienced, detail-oriented Technical Support & Customer Service Specialist to assist customers with cellular service, wireless data plans, SIM card activation, GPS tracking devices, technical troubleshooting, and general customer support.

The ideal candidate has experience in telecommunications, wireless connectivity, mobile devices, or GPS technology and can provide professional customer support while resolving technical issues efficiently.

Key Responsibilities

• Troubleshoot cellular connectivity, voice, SMS, mobile data, APN settings, and network issues.
• Assist with SIM/eSIM activations, wireless service plans, device compatibility, and account setup.
• Provide technical support for GPS smartwatches, personal safety devices, mobile hotspots, and wireless routers.
• Troubleshoot GPS location tracking, device connectivity, firmware, and mobile app issues.
• Guide customers through device activation, app configuration, SOS features, fall detection settings, and notifications.
• Diagnose and resolve technical issues while providing professional, efficient customer support.

Customer Service & Account Support

• Respond to customer inquiries through phone, email, chat, and support tickets.
• Assist with plan subscriptions, billing inquiries, activations, and account management.
• Provide clear, step-by-step instructions to resolve technical problems.
• Document customer interactions, troubleshooting steps, and resolutions.
• Escalate complex technical issues to the appropriate internal teams.
• Maintain a high level of customer satisfaction and professionalism.

Qualifications

• Experience in technical support, telecommunications, or customer service.
• Knowledge of SIM/eSIM, cellular networks, APN settings, and mobile data troubleshooting.
• Familiarity with GPS devices, smartwatches, and iOS/Android applications preferred.
• Strong English communication and problem-solving skills.
• Experience with CRM or help desk systems.
• Reliable, organized, and able to manage multiple customer inquiries efficiently.

What We Offer

• Competitive compensation based on qualifications.
• Opportunity to work with multiple growing technology brands.
• Professional, team-oriented work environment.
• Ongoing product and technical training.
• Opportunities for professional growth.

How to Apply

Qualified candidates are encouraged to apply immediately.

Please reply with:

1. Your resume and contact information.
2. A brief summary of your telecommunications or technical support experience.
3. Your experience with SIM activation, wireless data, GPS devices, or customer support systems.
4. Your availability and compensation expectations.

IMPORTANT: This is a telecommunications and GPS device technical support position. We do not sell or repair cell phones. This role focuses on wireless services, connectivity troubleshooting, GPS technology, and customer assistance.