We are a well-established and growing insurance agency seeking a friendly, professional, and motivated Customer Service Representative / Licensed Property & Casualty (P&C) Insurance Agent to join our team.
We are looking for someone who enjoys helping people, building strong client relationships, and providing outstanding customer service. The ideal candidate must be dependable, organized, confident on the phone, and comfortable assisting clients with their personal insurance needs while identifying opportunities to grow our business.
This position offers a good competitive base hourly wage plus commission, along with opportunities to develop your insurance knowledge, strengthen your sales skills, and build a long-term career in the insurance industry.
Key Responsibilities
Handle incoming calls and respond to client inquiries professionally and efficiently.
Provide exceptional customer service to new and existing policyholders.
Assist clients with personal insurance needs, including auto, homeowners, renters, and other applicable Property & Casualty products.
Explain coverage options, policy details, deductibles, limits, and endorsements in a clear and understandable manner.
Assist with policy changes, renewals, billing questions, certificates, and other service requests as appropriate.
Identify opportunities to offer additional coverage and recommend suitable insurance solutions based on client needs.
Follow up with clients, prospects, and existing policyholders to maintain strong relationships and support customer retention.
Assist with new business applications, quoting, underwriting requests, and policy issuance.
Maintain accurate client records, policy information, and communication notes in agency management systems.
Support daily agency operations and collaborate with team members to ensure a smooth customer experience.
Meet service standards and contribute to agency sales and business development goals.
Qualifications Requirements
Property & Casualty insurance license is required- MUST
Previous insurance agency experience is preferred.
Experience with personal lines insurance, including auto and homeowners, is a plus.
Strong verbal and written communication skills.
Professional phone etiquette and excellent customer service abilities.
Comfortable discussing insurance products, coverage options, and client needs.
Strong computer skills, including Microsoft Word, Excel, and Outlook.
Excellent organizational skills, attention to detail, and accurate data entry.
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
Dependable, self-motivated, and able to work independently as well as with a team.
Positive attitude, strong work ethic, and willingness to learn and accept feedback.
Must live within a reasonable commuting distance of the Los Angeles area.
Compensation & Career Opportunities
Base pay of $18 - $25 per hour + plus commission Based on experience … Additional earning opportunities based on sales and performance.
The Ideal Candidate
We are looking for someone who takes pride in providing excellent service, enjoys communicating with people, and understands the importance of building trust with clients.
The ideal candidate must be professional, friendly, organized, and proactive. Someone who follows through on commitments, pays attention to detail, and is motivated to contribute to the success of the agency will thrive in this position. We are looking for a long term relationship.
If you are an experienced P&C licensed insurance professional who enjoys helping clients and wants to grow your career with an established agency, we encourage you to apply.
Please send your resume. We look forward to welcoming a motivated new team member to our growing agency!