Company: Braff Law Car Accident Personal Injury Lawyers
About the Opportunity
Our growing law firm is looking for an outgoing, motivated, and results-driven individual to join our Client Intake Team.
This is an exciting, hands-on position for someone who enjoys meeting people, building relationships, and working in a fast-paced environment.
As a Client Intake Representative, you will be responsible for meeting prospective clients in person, travelling to their homes, workplaces, hospitals, or other agreed-upon locations, and assisting them with completing and signing the necessary legal documents and retainer agreements.
You will play an important role in helping individuals access legal representation while contributing directly to the growth of our firm.
Key Responsibilities
Travel throughout the assigned territory to meet prospective clients in person.
Visit clients at their homes, workplaces, hospitals, or other agreed-upon locations.
Meet with prospective clients and guide them through the firm's intake and onboarding process.
Present and explain the firm's retainer agreements and assist clients with signing the necessary documentation.
Build trust and establish positive relationships with prospective clients.
Communicate with clients professionally, confidently, and compassionately.
Coordinate with the internal intake team to ensure a smooth transition from initial inquiry to signed retainer.
Follow up with prospective clients to facilitate successful client sign-ups.
Maintain accurate records of appointments, client interactions, and completed documentation.
Represent the law firm professionally at all times.
Qualifications & Requirements
Excellent communication and interpersonal skills.
Outgoing, confident, and comfortable meeting new people.
Strong relationship-building and customer service abilities.
Sales experience or a background in business development is an asset.
Previous experience in legal intake, customer service, or a law firm is an advantage but not required.
Valid driver's licence and access to a reliable vehicle.
Comfortable driving and travelling regularly throughout the assigned territory.
Flexible availability, including occasional evenings and weekends.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Professional appearance and a positive attitude.
Compensation & Benefits
Competitive compensation.
Performance-based incentive opportunities.
Gas expenses covered by the firm for all work-related travel.
Mileage and other approved travel expenses covered as applicable.
Comprehensive training and ongoing support.
Opportunities for career advancement within the firm.
A positive and team-oriented work environment.
Who We're Looking For
We are looking for someone who is energetic, personable, ambitious, and motivated to succeed.
The ideal candidate is a natural people-person who enjoys being on the road, meeting new individuals, and building relationships. You must be comfortable approaching conversations with confidence, making prospective clients feel at ease, and guiding them through the process of retaining legal services.
If you are driven, professional, and enjoy working with people, we want to hear from you!
How to Apply
Interested candidates are invited to submit their resume to:
Please use the subject line: Client Intake Representative – Field Operations
Principals only. Recruiters, please don't contact this job poster.