Fund Capital America supports personal injury law firms and their clients with a wide range of case support and financial services. The work covers many products and services, so we hire for strong skills, knowledge and judgment, and we train on the specifics.
The role
You will support many different FCA products and services, and the work will change as FCA grows. You will take requests from law firms and their clients, get the right information from the right people, check it, and deliver it accurately and on time. Your specific assignments will depend on your experience and the needs of the team.
What you will do
• Receive and review requests from law firms and their clients, and confirm they are complete and accurate before work starts.
• Gather and verify information from carriers, medical providers, law firms and outside vendors by phone, email and portal.
• Track each request from intake to delivery, follow up until it is closed, and meet turnaround targets.
• Check work for accuracy before it goes out, and flag errors, gaps and unusual cases.
• Update attorneys and their staff on status, and answer questions about results and billing.
• Coordinate with outside vendors and providers, and escalate delays.
• Record every step in our CRM so any teammate can pick up the file.
• Recognize when a firm needs another FCA product or service and pass it to the right team, following our handoff process.
• Learn new products and services as FCA adds them, and help keep procedures current.
• Report recurring problems to your lead.
What we are looking for
Education and experience
• High school diploma or equivalent. An associate's or bachelor's degree, a paralegal certificate, or equivalent experience is a plus.
• 2 or more years in a legal, insurance or healthcare-services role, such as case manager, litigation assistant, paralegal, intake coordinator, policy limits or lien coordinator, medical billing or records specialist, claims, or vendor coordination, at a law firm, medical provider, carrier or third-party vendor.
Knowledge (working knowledge of most of these; we train on the rest)
• How personal injury and civil cases move from intake to settlement.
• Insurance basics: coverage types, policy limits, carriers, adjusters and claim numbers.
• Medical records, billing and liens, and how providers are paid on a case.
• Privacy and confidentiality rules for legal and health information, such as attorney-client privilege and HIPAA.
Skills
• Clear, professional writing and phone manner with attorneys, providers, carriers and vendors.
• Close attention to detail with names, dates, claim numbers and dollar amounts.
• Managing a busy queue with competing deadlines, and following up until the work is done.
• Researching and verifying information, and noticing what is missing or inconsistent.
• Comfort with a CRM or case management system and spreadsheets (Zoho and Excel or Google Sheets a plus), and picking up new systems quickly.
• Good judgment about when to handle something and when to escalate.
• Discretion and professional ethics.
Preferred
• Bilingual in English and Spanish, or another language common to our clients.
• California personal injury experience.
• Experience with policy limits requests, records retrieval, lien negotiation or reduction, insurance discovery, or legal funding.
• Experience managing outside vendors to deadlines.
• A paralegal, medical billing or similar certificate.
What makes someone successful here
• You notice what is missing or wrong before someone points it out.
• You follow up until the answer is in, and you document it.
• You treat every request as a law firm's client deadline.
• You keep the standards of the legal industry: accurate, confidential and ethical.
Schedule, location and pay
• Location: [Los Angeles office]
• Schedule: [Monday to Friday, 9 - 530 pm ]
• Pay: [$20 - $25 per hour / per year], based on experience.
• Start date: [immediate]
How to apply
Send your resume and a short note about your case support, policy limits or lien experience to [hiring email].
Put "Case Support Coordinator" in the subject line.
Fund Capital America is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status or any other protected status. We will consider qualified applicants with arrest or conviction records as the law requires.
Principals only. Recruiters, please don't contact this job poster.