PROFESSIONAL SUMMARY
Customer-focused leader with 15+ years of experience managing operations, leading teams,
handling cash transactions, and delivering exceptional service in fast-paced environments.
Proven ability to train and coach employees, resolve customer concerns, manage daily
operations, and maintain accuracy under pressure. Known for reliability, strong communication,
and creating positive experiences for both customers and team members.
PROFESSIONAL EXPERIENCE
Wells Fargo Bank – Teller
July 24- Current
Provide exceptional customer service in a fast-paced environment while accurately
handling cash transactions.
Assist with branch operations, including opening/closing procedures, cash balancing,
and vault management.
Resolve customer concerns and built strong relationships through effective
communication and problem-solving.
Collaborate with team members to ensure smooth daily operations and an excellent
customer experience.
Windsor – Key Holder/Shift Supervisor
September 2022 – July 2024
Led daily shift operations and supported a team in delivering exceptional customer
experiences.
Managed opening and closing procedures, cash handling, and operational compliance.
Trained and coached team members while maintaining a positive, high-energy work
environment.
Resolved customer concerns quickly and professionally to ensure satisfaction and
retention.
Balanced multiple priorities in a fast-paced setting while maintaining accuracy and
efficiency.
Dillard’s – Beauty Sales Associate
November 2016-May 2018
June 2019- August 2022
Delivered personalized beauty consultations and product recommendations to
customers.
Built strong client relationships through exceptional customer service and follow-up.
Met sales goals while maintaining product knowledge and brand standards.
Assisted with merchandising, inventory management, and visual displays.
Nordstrom Rack – Cashier / Fitting Room Associate
May 2018-June 2019
Delivered friendly, efficient customer service while processing transactions accurately.
Assisted customers with fitting room needs, merchandise returns, and product inquiries.
Maintained an organized sales floor and fitting room area to support a positive shopping
experience.
Worked collaboratively with team members in a fast-paced retail environment.
Red Robin – Hostess
August 2013-November 2014
Greeted guests and created a welcoming dining experience.
Managed waitlists, seating arrangements, and guest flow during busy shifts.
Assisted guests with questions and coordinated with servers to ensure efficient service.
Maintained a clean, organized front-of-house environment while delivering friendly
customer service.
CORE SKILLS
Team Leadership • Staff Training • Shift Management • Customer Service • Cash Handling •
Cash Reconciliation • Conflict Resolution • Teamwork • Scheduling • Inventory Management •
Multitasking • Problem Solving • Point-of-Sale (POS) Systems • Opening & Closing Procedures
• Fast-Paced Operations
EDUCATION
Calli Ollin High School – High School Diploma