$19+ /hour: Depends on Experience - Receptionist / Customer Service
Are you a highly skilled and motivated individual looking for a dynamic work environment? Do you thrive in a fast-paced setting where organization and efficiency are key?
We are seeking an enthusiastic Receptionist/Customer Service to join our team.
The Receptionist & Customer Service Representative is responsible for creating a welcoming and professional first impression for visitors, guests, employees, and vendors. This position provides administrative support, handles incoming communications, assists customers, and helps ensure smooth daily office operations.
Key Responsibilities: Represent the company positively in all interactions.
1. Front Desk & Reception
- Greet and welcome visitors, customers, vendors, and employees in a professional and friendly manner.
- Answer, screen, and direct incoming phone calls.
- Manage the front desk and ensure the reception area remains clean, organized, and presentable.
- Notify appropriate departments or employees when visitors arrive.
- Maintain visitor sign-in records and issue visitor badges when necessary.
- Handle incoming and outgoing mail, packages, and deliveries.
2. Customer Service
- Respond to customer inquiries by phone, email, and in person.
- Provide accurate information regarding company services, policies, and procedures.
- Address customer concerns and complaints professionally and promptly.
- Direct customers to the appropriate department or personnel when additional assistance is needed.
- Follow up on customer requests to ensure resolution and satisfaction.
- Maintain a positive and helpful attitude when interacting with customers.
3. Administrative Support
- Perform general clerical and administrative duties.
- Schedule appointments, meetings, and conference room reservations.
- Assist with data entry, filing, scanning, copying, and document preparation.
- Maintain and update records, contact lists, and other office documentation.
- Distribute internal communications and assist with departmental requests.
- Support management and other departments with administrative tasks as needed.
4. Communication & Coordination
- Serve as the primary point of contact between visitors, customers, employees, and management.
- Relay messages accurately and in a timely manner.
- Coordinate with different departments to ensure customer and operational requests are addressed.
- Maintain professionalism and confidentiality when handling company and customer information.
5. Office Organization & Professionalism
- Ensure the reception area and common office spaces are neat and organized.
- Monitor office supplies and notify management when replenishment is needed.
- Follow company policies, procedures, and customer service standards.
- Assist with special projects and additional duties assigned by management.
*** Required Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional appearance and welcoming attitude.
- Good organizational and time-management abilities.
- Ability to multitask and prioritize responsibilities.
- Basic computer skills, including Microsoft Office, Outlook, Word, and Excel.
- Attention to detail and accuracy.
- Ability to handle difficult situations with patience and professionalism.
- Ability to work independently and as part of a team.
*** Performance Expectations
- Maintain a professional and welcoming front desk at all times.
- Answer incoming calls and respond to inquiries promptly.
- Provide excellent customer service and follow through on requests.
- Maintain accurate records and complete administrative tasks efficiently.
- Demonstrate reliability, punctuality, and professionalism.
***Benefits:
Paid time off including Sick day and Vacation
Health, dental, and vision insurance
401k plan
Employee discounts
Paid training
Performance-based annual bonus pay
Location: Lodi CML Cooperative LLC, 170 Gregg Street Unit 1 Lodi NJ 07644
Principals only. Recruiters, please don't contact this job poster.