The Shift Manager is focused on delivering sales and profit results through profitability, Guest, people & operations. The Shift Manager supports the Restaurant General Manager and Assistant Manager in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager operates under the direction of the Regional General Managers and directly manages a shift of Team Members.
Summary Of Essential Duties And Responsibilities:
Profitability
Follows all cash control and security procedures (e.g. safe counting, cash drawers)
Maintains inventory by performing Daily and Weekly inventory inspections
Receives inventory truck orders
Guest
Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
People
Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance
Operations
Sets an example for Team Members by working hard to implement shift plan and drive operational results
Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates Team Members during the shift on each of the workstations
Reviews restaurant results to identify successes and areas for improvement
Ensures that restaurant upholds operational and brand standards
Qualifications And Skills
Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous quick service restaurant experience
Demonstrated understanding of guest service principles
Available to work evenings, weekends, and holidays
Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
Work schedule
8 hour shift
Weekend availability
Monday to Friday
Holidays
Day shift
Night shift
Overtime
Benefits
Paid time off
Health insurance
Dental insurance
Vision insurance
Principals only. Recruiters, please don't contact this job poster.