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Client Care Advisor (Lake Oswego)
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Benefits - Prestige Cleaners:
· offers opportunity for pay raises every
· 7 paid holidays
· free and discounted dry-cleaning and laundry services
· opportunity for advancement and promotion
· set schedule
· cross training opportunities
· paid time off
Responsibilities of a Client Care Advisor may include but are not limited to:
· Ensure professional customer service is provided and establish relationships to use the names of clients.
· Provide detailed descriptions of each item within our POS system. Note certain care needs, such as delicate and handwashing items, check for damage prior to cleaning, and verify the piece count.
· Assist clients with drop-offs and pick-ups, payments, and any questions they may have.
· Troubleshoot and resolve issues as needed.
· Promote sales, specials, and subscription programs.
· When necessary, assist at other locations within Portland Metro.
· As a reminder, this position does not involve cleaning client’s items, but working in a retail location as customer service.
What are we looking for:
· Promptness: The ability to service clients at a quick pace to keep their pickup/drop-off easy and timeless.
· Politeness: Treating our clients & team members with the upmost respect.
· Professionalism: Being on time, communicating effectively with the team, and supporting team members.
· Personalization: Treating each client and team member as an individual. Speaking to the client on a first name basis, getting to know each and every person you come to encounter.
Prestige Cleaners is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability, or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
Employee discount
Paid time off
Paid training
Work Location: In person
- Principals only. Recruiters, please don't contact this job poster.