We are looking for a highly organized, detail-oriented, and motivated Dispatcher / Administrative Assistant to join our growing service team. This is a fast-paced position that requires someone who can multitask, think on their feet, prioritize competing demands, and stay calm under pressure.
The ideal candidate is comfortable answering multiple phone calls, coordinating and dispatching several service technicians throughout the day, communicating with customers, handling administrative tasks, and keeping daily operations running smoothly.
If you are proactive, dependable, organized, and able to manage multiple responsibilities without losing attention to detail, we want to hear from you! This is not a remote position.
Key Responsibilities
Answer incoming phone calls professionally and direct calls as needed.
Schedule service appointments and dispatch multiple technicians based on job priority, location, and availability.
Communicate with technicians throughout the day regarding schedules, job updates, and customer needs.
Make outbound calls to customers to confirm appointments, provide updates, follow up on service calls, and coordinate scheduling.
Send and respond to emails, mail, and other business correspondence.
Perform general administrative duties, including filing, data entry, document preparation, and record keeping.
Use QuickBooks Online to assist with invoices, customer records, payments, and other administrative tasks as needed.
Use Microsoft Word and Excel to prepare documents, maintain spreadsheets, and organize company information.
Maintain accurate customer records and service schedules.
Help keep the office organized and ensure daily operations run efficiently.
Assist management and the service team with additional administrative tasks as needed.
Required Qualifications
Previous experience in dispatching, office administration, customer service, or a similar role preferred.
Working knowledge of QuickBooks Online is required.
Proficiency in Microsoft Word and Excel is required.
Excellent verbal and written communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to multitask and prioritize tasks in a busy, fast-paced environment.
Ability to manage interruptions, changing schedules, and time-sensitive requests.
Professional phone etiquette and a customer-service-oriented attitude.
Dependable, punctual, self-motivated, and able to work independently.
Ability to communicate effectively with customers, technicians, and management.
Willingness to learn company procedures and adapt to changing daily priorities.
We are looking for someone who:
Can handle a busy phone line while coordinating technician schedules and completing office tasks.
Takes initiative and looks for solutions instead of waiting to be told what to do.
Stays organized and composed when several things need attention at once.
Understands the importance of accurate scheduling, clear communication, and following through.
Is comfortable working with computers, software, spreadsheets, and digital records.
Takes pride in being reliable, efficient, and an important part of the team.
What We Offer
The opportunity to become an important part of our service team.
A dynamic work environment where organization and initiative make a difference.
We offer PTO, health,dental and vision insurance.
How to Apply
If you are a dependable, organized professional who thrives in a fast-paced environment and has the skills we are looking for, we encourage you to apply.
Please submit your resume and a brief summary of your relevant experience to Kanesdraft@yahoo.com.
We are looking for someone ready to take ownership of their responsibilities and help keep our daily operations running smoothly!
Principals only. Recruiters, please don't contact this job poster.