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CSR for growing construction company (Spring Valley)
compensation:
$21-$24
employment type:
full-time
experience level:
mid level
job title:
Office Admin. CSR
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Jakes Construction LLC is a growing San Diego construction and landscaping company specializing in pool demolition, demolition, excavation, landscaping, junk removal, and hauling
We are looking for a reliable, organized, and customer\-focused Customer Service Representative / Office Coordinator** to join our team\. This person will be one of the main points of contact for our customers and will play an important role in keeping our office and field operations organized\.
This is a great opportunity for someone who enjoys working with people, staying organized, solving problems, and working in a fast\-paced environment\.
Responsibilities
**Customer Service & Phones**
- Answer incoming calls professionally and promptly
- Respond to customer questions about junk removal, demolition, landscaping, and other services
- Gather information from potential customers and qualify new leads
- Schedule estimates, consultations, and jobs
- Follow up with leads and customers
- Communicate with customers regarding job scheduling and updates
- Handle customer concerns and help resolve issues
**Scheduling & Operations**
- Schedule jobs and coordinate with field crews
- Maintain and update the company schedule
- Communicate schedule changes to customers and employees
- Help coordinate trucks, equipment, and crews
- Make sure jobs are properly scheduled and the necessary information is communicated to the field team
- Follow up on completed jobs to make sure everything was finished properly
**Office Administration**
- Send and respond to customer and vendor emails
- Prepare and send invoices
- Follow up on unpaid invoices and outstanding balances
- Collect payments and payment information when necessary
- Enter customer and job information into our CRM
- Keep customer records and job files organized
- Assist with estimates, proposals, contracts, and other documents
- Communicate with vendors, subcontractors, and suppliers as needed
- Perform general administrative tasks to help keep the company running efficiently
What We’re Looking For
- Excellent communication and customer service skills
- Highly organized and detail\-oriented
- Comfortable answering a high volume of phone calls
- Professional and friendly personality
- Ability to multitask and prioritize
- Strong follow\-through — if you say you’ll do something, you get it done
- Comfortable using computers, email, calendars, and CRM software
- Ability to learn new software and systems quickly
- Reliable and punctual
- Able to work independently without needing constant supervision
- Construction, landscaping, junk removal, or home\-service experience is a plus but not required
The Ideal Candidate
The right person for this position is someone who can take ownership of the office responsibilities** and keep things moving without having to be reminded about every task\.
You should be comfortable going from answering a customer’s phone call, to scheduling a demolition job, to sending an invoice, to emailing a customer, and then following up with a crew — all within the same hour\.
We’re looking for someone who is organized, proactive, professional, and good with people
Why Work With Us?
Jakes Construction LLC is a growing company with a strong reputation in the San Diego area\. We work hard, move quickly, and take pride in doing quality work for our customers.
This position has the opportunity to grow as the company grows and could become a key administrative/operations role within the company.
**Customer Service Representative
To apply, please submit your resume and a brief description of your previous customer service, office, scheduling, or administrative experience\.
- Principals only. Recruiters, please don't contact this job poster.