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Job seeking
education completed:
some college
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optimizing daily business workflows, financial reconciliations, and vendor communications. Adept at managing complex
purchase orders, resolving billing discrepancies, and maintaining strict compliance in fast-paced corporate and healthcare
environments. Technical power-user proficient in Microsoft Excel, Salesforce, and QuickBooks, recognized for strong
critical thinking skills and a commitment to operational efficiency.
Willing to relocate to: Lauderhill, FL - Pompano Beach, FL - Fort Lauderdale, FL
Authorized to work in the US for any employer
Work experience
Sales assistant / Researcher
National Marine Suppliers • Fort Lauderdale, FL
September 2023 to July 2026
• Managed purchase orders, ensuring timely and accurate processing to support sales operations
• Reviewed purchase orders against vendor invoices, achieving error-free billing and payment reconciliation
• Confirmed stock sales orders for accuracy before billing, reducing invoice discrepancies
• Contracted vendors to resolve invoice issues, expediting resolution and maintaining strong vendor relationships
• Coordinated with vendors to complete orders or process returns for refunds, improving order fulfillment efficiency
• Performed monthly credit card reconciliations, ensuring financial accuracy and compliance
• Monitored incoming calls for others, supporting seamless communication within the team
• Collaborated with the operations manager to meet long-term goals, contributing to departmental success
• Handled additional assigned administrative duties, maintaining smooth office operations
• Followed up on sales person work duties, ensuring completion and accountability
Client Services Representative
Dermpath / Quest Diagnostics • Pompano Beach, FL
December 2019 to May 2023
• Ran queries and resolved problem cases, collecting doctors' messages and verifying specimens to ensure case accuracy
• Enhanced client satisfaction by providing timely and accurate information on products and services
• Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently
• Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships
• Delivered exceptional customer service by actively listening to concerns and promptly addressing them
• Received, completed, and shipped out daily inventory and tests, maintaining workflow efficiency
• Stocked lab products, ensuring consistent availability for laboratory operations
Account Manager
Nationwide Move Management • Pompano Beach, FL
October 2017 to August 2019
• Managed over 10 accounts simultaneously, providing customer service and follow-up throughout the entire move
process
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
• Resolved escalated issues, preventing potential loss of valuable clients and maintaining positive relationships
• Evaluated client needs and developed tailored solutions to increase positive customer ratings
Store Manager
Sears • Pompano Beach, FL
October 2013 to September 2017
• Managed daily store operations, ensuring a professional, organized, and customer-focused environment.
• Supervised and supported employees, delegated daily responsibilities, and monitored performance to maintain
productivity and service standards.
• Delivered exceptional customer service by resolving customer concerns, handling escalated issues, and ensuring a
positive shopping experience.
• Monitored sales activity and worked toward store sales goals through effective customer engagement and team
leadership.
• Managed cash handling, register operations, deposits, and daily financial procedures with accuracy and accountability.
• Assisted with inventory management, merchandise organization, receiving, stocking, and maintaining accurate product
availability.
• Trained and coached team members on customer service, sales procedures, store policies, and operational expectations.
• Coordinated daily schedules and staffing needs to maintain adequate coverage and efficient store operations.
• Addressed operational issues promptly and worked with employees to improve workflow, productivity, and customer
satisfaction.
• Maintained compliance with company policies and procedures while ensuring the store remained clean, organized, and
ready for customers.
Education
High school or equivalent
Coconut Creek High School • Pompano Beach, FL
August 2011 to June 2015
- OK for recruiters to contact this poster.