Professional Summary
Compassionate and client-focused Case Manager with over two years of experience providing housing support, case management, and direct client services. Skilled in coordinating care, maintaining accurate HMIS documentation, developing individualized service plans, and collaborating with multidisciplinary teams to help clients achieve housing stability. Recognized for strong communication, empathy, organization, and professionalism. Additional experience in hospitality and makeup artistry has strengthened customer service, relationship-building, and the ability to thrive in fast-paced environments.
Professional Experience
Case Manager
LA Family Housing – North Hollywood, CA
September 2023 – Present
Coordinate with Housing Navigators and multidisciplinary teams to support clients in achieving permanent housing and self-sufficiency.
Maintain accurate, timely, and confidential documentation, including case notes, incident reports, occupancy records, and HMIS data.
Conduct wellness checks, room inspections, and follow-up services while ensuring compliance with program policies.
Assist clients with accessing community resources, healthcare appointments, benefits, and supportive services.
Respond promptly to participant concerns using crisis intervention and de-escalation techniques when appropriate.
Participate in team meetings, case conferences, site visits, and ongoing professional development training.
Bartender / Server
Mardi Gras Tuesday – Sherman Oaks, CA
March 2021 – Present
Deliver exceptional customer service in a high-volume restaurant and bar environment.
Verify identification, prepare cocktails, process payments, and maintain accurate cash handling procedures.
Manage multiple customer requests while maintaining efficiency and professionalism.
Build positive relationships with guests to create a welcoming and inclusive atmosphere.
Maintain cleanliness and organization while complying with health and safety standards.
Assistant to Master Makeup Artist
Perceptive by Princess – Burbank, CA
June 2018 – Present
Prepare clients for professional makeup applications by providing skin preparation and assistance during appointments.
Maintain sanitation of tools, equipment, and workstations according to industry standards.
Manage inventory, organize supplies, and provide operational support to ensure efficient workflow.
Deliver exceptional customer service while helping create a positive client experience.
Education
Vocational Education and Training in Medical Assisting
UEI College – Van Nuys, CA
March 2010 – October 2010
Core Skills
Case Management
Client Advocacy & Support
Housing Stability Services
HMIS Documentation
Crisis Intervention & De-escalation
Care Coordination
Community Resource Navigation
Documentation & Recordkeeping
Microsoft Office Suite
Google Workspace
Customer Service
Time Management
Organization
Team Collaboration
Confidentiality & HIPAA Compliance
Principals only. Recruiters, please don't contact this poster.