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FULL-TIME APPOINTMENT SETTER / CUSTOMER SERVICE REPRESENTATIVE (Hanover Park)
Strafford Construction, Inc
5662 Arlington Dr E
compensation:
$60,000.00/Year
employment type:
full-time
experience level:
no experience required
job title:
Full-Time Appointment Setter / Customer Service
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This position is primarily phone-based. You will be contacting homeowners after our field team has already inspected their property and confirmed hail or wind damage. Your responsibility will be to explain the inspection results, answer basic questions, and schedule an appointment for one of our representatives to meet with the homeowner.
This is not a cold-calling position. The homeowners have already spoken with our canvassing team, requested an inspection, and had their property evaluated.
RESPONSIBILITIES:
• Call qualified homeowners regarding completed inspection results
• Explain that hail and/or wind damage was identified
• Schedule appointments for our representatives
• Confirm and follow up on scheduled appointments
• Provide professional customer service over the phone
• Update customer information and appointment notes
• Assist with general customer communication and office phone responsibilities
SCHEDULE:
Monday: 3:00 PM–8:30 PM
Tuesday: 9:00 AM–8:30 PM
Wednesday: 1:00 PM–7:00 PM
Thursday: 9:00 AM–8:30 PM
Friday: 9:00 AM–2:00 PM
Saturday: 10:00 AM–1:00 PM
This is a 40-hour-per-week position. A 30-minute unpaid lunch break is included Monday through Friday.
COMPENSATION:
$60,000 annual salary
QUALIFICATIONS:
• Strong phone communication and customer service skills
• Professional, confident, and friendly speaking style
• Comfortable making a high volume of outbound calls
• Organized and dependable
• Able to follow up consistently and maintain accurate notes
• Comfortable explaining information clearly to homeowners
• Previous appointment-setting, call-center, customer-service, sales, or insurance experience is helpful but not required
This is a fully in-office position. Remote work is not available.
To apply, please call 847-322-0900 and/or 224-247-8159
- Principals only. Recruiters, please don't contact this job poster.