Fire Alarm & Sprinkler Dispatcher / Service Coordinator
Heritage Fire Security | Hackensack, NJ
Full-time • In-office • Monday–Friday • 40 hours per week
Starting pay: $25/hour, with higher starting pay possible based on experience. First performance review after three months.
Keep our technicians moving. Keep our customers protected. Build your career.
Are you the person who keeps everyone organized, follows through, and makes sure the job gets done? We’re looking for experienced dispatch and service coordination professionals who can take ownership of a busy schedule and confidently work with fire alarm and fire sprinkler technicians.
Heritage Fire Security is growing nearly 30% this year, and we’re adding four people to our dispatch and service coordination team. These are new opportunities created by growth, with room for the right people to grow with us.
What you’ll do
Schedule and route technicians: Coordinate fire alarm and sprinkler service work and keep daily schedules organized.
Support the field: Answer technician calls, communicate job details, and help resolve scheduling and service issues throughout the day.
Hold contractors accountable: Set clear expectations and follow up on arrival times, updates, paperwork, and job completion.
Own the follow-through: Keep work orders current, track outstanding items, and make sure nothing falls through the cracks.
Adapt when priorities change: Handle urgent calls and schedule changes while keeping technicians, customers, and our team informed.
Who will succeed here
An experienced coordinator: You have a background in dispatching, service coordination, or managing field technicians. Fire alarm and sprinkler experience is especially valuable.
A strong organizer: You can manage multiple jobs, competing priorities, and a busy phone without losing the details.
A confident communicator: You’re professional, direct, and comfortable holding independent contractors accountable.
A capable computer user: You’re comfortable working throughout the day with scheduling systems, email, and service records.
Someone who takes ownership: You don’t just pass along a message. You follow up and help get the issue resolved.
What we offer
Starting pay: $25 per hour, with higher starting pay possible for candidates with relevant experience.
Early performance review: Your first review takes place after three months.
Steady schedule: Full-time, Monday–Friday, 40 hours per week.
Additional earning opportunities: Opportunities for bonuses and overtime.
Health coverage: Health care benefits.
Room to advance: A clear path for growth within a rapidly expanding company.
Know the role before you apply
This is an in-office position in Hackensack, New Jersey, not a remote or field technician role. Approximately 95% of your day will involve computer and phone work, coordinating the people who perform the work in the field.
Ready to help us keep things moving?
Send us your resume and a brief note about your dispatch or service coordination experience. We’ll review your background and, if it looks like a match, schedule an introductory Zoom interview so we can meet virtually first.
Bring your experience, your follow-through, and your drive. Build your next chapter with Heritage Fire Security.
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